Mid-level IT Support Specialist in SERBIA

A leading global provider of online trading services with a strong presence across various GEOs is looking for an experienced Mid-level IT Support Specialist to strengthen their IT department. This position offers the opportunity to work with a wide range of technologies, focusing on the support and administration of trading platforms, servers, and the company's IT infrastructure.

This role involves occasional coverage for shifts to assist the 24/7 support team when necessary.

Key Responsibilities:

• Provide IT services as part of a team that covers all aspects of L2 and L3 IT support.
• Administer the company’s trading platforms and related software, both third-party and in-house developed.
• Administer Windows and Linux servers, ensuring timely updates, backups, and smooth operation.
• Manage the company’s server infrastructure, including the deployment of new servers and virtualization systems.
• Assist the on-call support team in troubleshooting issues, with the possibility of covering shifts (24/7 operations).
• Monitor servers, services, and the company’s network infrastructure, identifying and resolving issues.
• Perform regular checks on the performance and health of all servers, trading platforms, and other systems.
• Collaborate with other departments on cross-functional tasks and projects.

Key Requirements:

• A degree in IT or related field, with a minimum of 5 years of experience in the IT industry.
• Previous experience in banking or brokerage is a must.
• At least 3 years of experience supporting Windows systems.
• Experience administering Metatrader 4/5 platforms.
• Proficiency in administering Linux (deb-based) distributions.
• Experience with Hyper-V virtualization systems and clustering.
• Familiarity with Microsoft products such as AD, RDS, VDI, and Group Policies.
• Strong SQL skills, with the ability to write complex queries (MSSQL, MySQL).
• Experience with trading execution systems such as "Liquidity Hub" (OneZero, PrimeXM, Centroid, etc.).
• Ability to automate routine tasks using scripting languages (PowerShell, Python).
• Strong troubleshooting skills, with experience reading logs and resolving issues with applications, trading platforms, and hardware.
• Experience with Jira for ticketing and Confluence for documentation.
• Experience with Zabbix monitoring system.
• Ability to self-learn new technologies and tools.
• Analytical mindset with attention to detail and strong teamwork skills.
• Language proficiency - Intermediate level of English, Ru speaker.

Additional Skills (Preferred):

• Knowledge of analyzing FIX API logs.
• Understanding of network protocols and routing protocols.

What's in it for you:

• Join a highly collaborative team that values innovation and encourages fresh ideas.
• Fully remote work.
• Opportunities for professional growth and continuous development.
• Competitive salary package, along with paid annual leave and sick days.
• Streamlined business processes with minimal bureaucracy, allowing for a more flexible and dynamic working environment.