CRM Operations Manager in MALTA

SpinBet, the premier casino created by gamblers for gamblers, is on the lookout for an experienced and dynamic CRM Operational Manager to lead and oversee the strategic execution of our CRM initiatives across multiple brands and markets. In this role, you will manage a team of four CRM Executives and be responsible for driving the delivery of omnichannel communication strategies, ensuring the successful execution of CRM calendars, and continuously optimizing customer engagement and retention strategies.If this sounds like you, read more below!

About SpinBet:

• 🚀 Rapid Growth: Join a company that has expanded to over 120 staff across two offices and four continents in just one year.
• 🎲 Passion for Players: We approach our work with empathy, ensuring an outstanding customer experience in everything we do.
• 🌟Achievers' Hub: Join a high achieving team, where every member contributes to the success of our expanding global casino operation. The sky's the limit!

Position: CRM Operations Manager, Reporting to the Head of CRM 

• Location: Fully remote
• Working Hours: Monday to Friday 7/8am to 5/6pm CET

What you’ll be doing:

• Team Leadership: Manage a team of four Brand Executives, fostering a collaborative environment to achieve business objectives.
• Brand Portfolio Management: Assist in overseeing the CRM strategies for a portfolio of four brands, ensuring alignment with overall business goals and customer engagement strategies.
• Operational Ownership: Own the operational front of omnichannel CRM communication across various markets, ensuring consistency and effectiveness.
• CRM Calendar Management: Collaborate with brand and head of CRM to plan, develop, and manage CRM calendars, ensuring timely and accurate execution of all campaigns.
• KPI Monitoring: Track and analyze key performance indicators (KPIs) focused on customer activity, retention, value, and lifecycle improvement, making data-driven decisions to enhance outcomes.
• Market-Focused CRM Strategies: Assist in developing and implementing CRM strategies tailored to different markets, with a focus on maximizing customer value and engagement.
• Customer Segmentation: Evaluate and refine customer segmentation strategies, emphasizing automation, personalization, and value-driven approaches.
• Market Research: Conduct research to stay informed on trends within the casino and sportsbook industry, incorporating insights into CRM strategies.
• UX/UI Collaboration: Assist in UX/UI improvements across brands, ensuring an optimal customer experience.
• Innovation: Partner with the Head of CRM and other business stakeholders to drive innovative CRM strategies and visions that align with the company’s growth objectives.

What we’re looking for:

• Minimum of 4 years of experience in CRM management, with a proven track record of leading teams and delivering successful CRM strategies.
• Strong team management skills with the ability to inspire and guide team members to achieve their full potential.
• Highly structured and organized, with proficiency in planning and executing CRM initiatives using various tools and calendars.
• Strong analytical mindset with the ability to interpret data and make informed decisions to drive growth and improve customer retention.
• Familiarity with CRM tools such as FastTrack is a plus.
• Proactive, goal-oriented individual with a “go-getter” attitude, eager to drive growth and achieve results.
• Excellent team player with strong interpersonal skills, capable of working effectively across departments and markets.

What we offer:

• Fully remote / flexible role 
• Competitive salary.
• Health insurance, sports and internet allowance if based in Malta.
• A great company to work for!

Ready to bring your energy to SpinBet? Apply now and join a team where everyone's dedication fuels our journey to success!