Systems Administrator

LawnStarter is the nation’s leading on-demand marketplace for lawn care and related services, allowing hundreds of thousands of customers nationwide to book a service with the tap of a button. But lawn care is only the beginning - our vision is to become the one-stop shop for all home services.

Our company is flourishing at an incredible pace, profitable and achieving remarkable success. And we're not stopping there! We're actively seeking talented and hard-working individuals like you to join our team and help us achieve our ultimate vision

We are seeking a skilled and motivated Multi-System Administrator and telephony specialist to join our dynamic team. This role is integral in managing and optimizing our Zendesk instance and related cloud-based services to enhance operational efficiency and customer satisfaction

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Responsibilitie

• s:System Administration, maintenance, and optimizati
• onOversee and manage the Zendesk instance across multiple brands, ensuring a scalable and standardized platfor
• m.Monitor and optimize the performance of automation, triggers, and workflows, using performance data to identify and address pain point
• s.Managing the setup, configuration, and administration of telephony contact center platforms (AWS and Five
• 9)Establish and maintain procedures consistent with company policies for efficient platform administratio
• n.Administer additional cloud-based services, including Atlassian (Confluence, Jira, Atlas), Zapier, Front, Tableau, Slack, and Metabas
• e.Develop and manage automations such as triggers, rules, workflow processes, and chatbot mappin
• g.Automate workflows where possib
• leWork closely with sales and operations teams to support internal nee
• dsAct as the primary technical contact for Zendesk, troubleshooting, and resolving performance issue
• s.Onboarding and offboarding employees from necessary system

s.
Requireme

• ntsProven experience in managing and administering Zendesk and other cloud-based systems. (5+ years experience preferr
• ed)Strong understanding of CRM platforms, integrations, and automati
• on.Strong telephony experience and contact center solutio
• ns.Excellent analytical and problem-solving skil
• ls.Ability to collaborate effectively with cross-functional tea
• ms.Experience in developing strategic initiatives and process improvemen
• ts.Strong communication and interpersonal skil
• ls.Zendesk Support Administrator certification preferred with knowledge of other cloud-based services, including Atlassian (Confluence, Jira, Atlas), Zapier, Front, Tableau, Slack, and Metaba

se.
Bene

• fitsFully remote position: Work remotely from anywhere you w
• ant.10-12 hrly