We are Tipico, the leading sports betting provider in Germany and one of the most exciting tech companies in the industry. We are fuelled by our passion for the perfect product, using the newest tech stack to make advances every single day. Our culture is bursting with energy and ambition where we generate intense moments of Spannung, thriving through our values of Trust, Progress, and Passion. We push the limits of what’s possible because we believe that when adrenaline meets progress, awesome things happen.
Are you ready to turn up the power and bring the thrill of Spannung into your working life? Then show us your game face – because we’re looking for a CO Optimisation Manager – Backoffice & Salesforce (m/f/x) to join the team!
Customer Operations is a dynamic large team of 190+ which is responsible for Payments, Customer Services, Player Safety, AML, Verification, Player Safety, Fraud and much more.
Your playing field:
- Back Office Expertise: Your role will mainly focus on developing and optimizing Salesforce and a company-owned Back Office with the technical teams.
- Team Leadership: You will lead one CO Optimization Specialist and be responsible for mentoring, training and ensuring high-quality deliverables.
- Cross-functional Collaboration: As a pivotal link between Customer Operation and Technical teams,
- Documentation: Documentation is key to the success of this role; for each change/project, you will be responsible for documenting the Problem Statement, Expected Outcome and support with Requirements documentation.
- Project Management: Each change and improvement would require following an internal process to ensure that essential steps are not foreseen.
- Roadmap Management: You will monitor the technical roadmap and collaborate with Product Owners and Stakeholders to prioritize initiatives effectively.
- Technology Implementation: You will oversee the implementation of new technologies support with testing, ensuring a smooth transition and enhanced operational efficiency.
- Tool Ownership: Besides Salesforce and Backoffice, you will also be responsible for developing and maintaining tools like JIRA, Confluence, etc.
- Strategy. You play a vital role in contributing to the development and execution of the organization's data strategy.
Which skills should you bring to the pitch:
- Minimum of 3 years' relevant experience. In a similar operational role within the gaming industry, specifically on Salesforce and BackOffice optimization.
- Project Management. Have strong project management skills
- Excellent Understanding of all Customer Operations Functions. Understanding customer operations methodologies and end users' needs is essential to succeed.
- Excellent Written and Communication Skills. To succeed in this role, you would require excellent Written and Communication skills.
- You have advanced analytical skills. Your analytical skills will help you understand complex issues and create reports.
- Artificial Intelligence. Have a genuine interest for new technology and how we can apply it in the Customer Operations Area to improve our service and ensure a smooth customer journey.
- Languages. Our #oneteam comprises more than 40 nationalities working together to achieve Tipico's mission. English is the way we communicate within the company.
This is how we score with you:
- Established International Group. We have a solid foundation on which to grow.
- Personal and Professional Growth. We offer you opportunities to develop and grow to unlock your potential.
- On-site childcare. Worried about where to leave your 3+ year old kids? We’ve got a game plan.
- Relocation Support. To make your move to Malta as smooth as possible
- Competitive Package. We care for our employees, offering an indefinite contract, competitive salary, insurances (private health, dental, private accident, sickness and life) and free parking.
- Sports Incentive. We want you to remain active and will subsidise a gym membership of your choice.
- Modern offices. Our very own Tipico Tower provides an open plan space with the latest technology.
- Events. Sponsored Charity and Team gatherings, we like to have fun together as one team and reinforce our connections.
- Supportive Environment. We believe in collaboration and working together as a team but we also give importance to the uniqueness of each and every one of us.
Think a career at Tipico is right for you?
Apply now and join our winning team.
If you have any questions or comments about this role, our TA team is happy to help you!
Feel free to reach out to us on our social media channels
We look forward to your application!
