Senior Technical Account Manager Required in Germany in INDIA

Company Description

We Immigration Pvt Ltd, located in New Delhi, is known as one of the top immigration experts in the region. Our goal is to ensure client satisfaction and success in their immigration journey. Our distinguished services and expertise set us apart as the leading immigration consultant in Delhi. We have a dedicated department called Immigration Services Visa, which offers high-quality and expert assistance for all visa-related queries, ensuring a rewarding visa experience for our clients. Connect with us now for a 100% free consultation.

Role Description

This is a full-time on-site role for a Senior Technical Account Manager required in Germany. The Senior Technical Account Manager will be responsible for day-to-day account management, technical support, troubleshooting, sales, and project management tasks.

Responsibilities

• Develop trusting relationship with customers, understand their business needs / drivers, review service disruptions, provide monthly / quarterly metrics and assist with pre-launch planning
• Manages the overall client relationship and acts as an advocate for the customer within the organization
• Identifies opportunities for expansion, upsells, and cross-sells within the account
• Excellent communication and interpersonal skills to liaise with technical and non-technical stakeholders
• Ensure AWS environments remain operationally healthy whilst reducing costs and driving efficiencies to mitigate risks in customer operations plans and product adoption
• Work with customers across all levels from developers through to C-Suite executives
• Proactively addresses any issues or concerns to maintain a positive working relationship
• A customer-centric approach, with a keen understanding of client needs and a dedication to delivering exceptional service, is vital for building and maintaining strong client relationships.
• Strong organizational and project management skills are necessary to coordinate with internal teams and ensure the timely delivery of solutions to clients.
• The ability to negotiate and navigate challenging situations, such as contract renewals or service level agreements, is important for managing client relationships effectively.

Qualifications

• Bachelor's degree in a relevant field
• Account Management and Sales skills
• Technical Support and Troubleshooting skills
• Project Management experience
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Strong problem-solving and analytical abilities
• Proficiency in relevant software and tools
• Prior experience in the immigration or related industry is a plus

In case of quick response from the concerned team, Email your CV and reason for relocation at weimmigration900@gmail.com

Note Charges Applicable