Company Description
The present and future of Audemars Piguet are built on the invaluable contributions of all our talents. Inspired by the wealth of our past, we are excited about the endless possibilities that our future holds. Together, we are resolutely forward-thinking and strive for excellence in all areas of our business.
If this journey inspires you, come chart your own path within our family and let’s continue creating the extraordinary. Together, let's write the next chapter of your career!
Job Description
Scope of Work
The Retail Performance Manager is responsible for optimizing sales distribution and performance in Hong Kong and Macau, and measure results for continuous improvement. He/she defines retail performance KPI and objectives of the frontline team. He/she also leads the team to reach the organization’s business targets and objectives by working with other colleagues in developing appropriate tools, processes and trainings, and ensuring an effective product allocation strategy. He/she will also lead the merchandising and logistics function to ensure efficiency in product merchandising and allocation across the network. He/she will also play a pivotal role in evaluation of the brand’s distribution network, and definition of distribution strategy for future development.
He/she will work closely with relevant parties from HQ, as well as other functions within Retail including Retail Operations team, Training, CRM, as well as other departments including Finance, Brand and Customer Service.
Responsibilities
- Sales & Distribution Management
- Regularly assess the market situation and trend, as well as competition, in order to sustain and strengthen our brand’s positioning in the market.
- Develop and execute action plans for optimization of sales distribution and performance. Measure results and define next steps.
- Provide business analysis and presentations on a regular basis and prepare yearly budgets and latest estimates to the management.
- Clearly communicate the sales and product strategies to frontline staff to ensure alignment on key objectives and goals of organization on a local, regional, and global level.
- Work closely with Training Manager to ensure all frontline staff are equipped with adequate knowledge and training to deliver qualitative storytelling and selling ceremony.
- Follow up closely on all selling and invoicing process to ensure all the compliance and golden rules are respected.
- Distribution Network Development
- Assist in the preparation of 5-year business plans.
- Assist in projects for boutique openings, renovations, expansions, and closings in terms of liaising with landlords, architects, contractors and APLB’s Retail Department.
- Monitor and benchmark competitors’ retail networks and identify new boutique openings or relocation opportunities.
- Build strong relationship with key real estate / landlords to ensure that the Brand gets priority for new and best retail locations.
- Manage the search and discussion process of retail business opportunities and project negotiation with relevant landlords and partners, and to lead lease negotiations.
- Merchandising & Logistics
- Ensure adequate and timely product deliveries.
- Monitor deliveries and communicate with headquarters to ensure proper product supply.
- Ensure appropriate stock levels: subsidiary, boutique(s) network.
- Fully utilize the available market stock to maximize fluidity and revenues.
- Work with boutique managers to plan and execute allocation, achieve quantitative and qualitative goals, and ensure that client requests are adequately addressed and fulfilled.
- Update distribution network information on the Internet and Sugar database at all times.
- Manage the efficiency of the logistics and warehouse coordination.
- Prepare information and presentations for internal and external meetings.
- Risk Management
- Observe, monitor and report any legal and fiscal issues; assess and control any administrative, operational, customs, insurance, legal, fiscal, social risk.
- Follow-up in key issues in order to minimize the risk exposure and to secure a coherent and efficient risk management.
- Corporate compliance: follow the rules of corporate compliance defined by the company strictly and at all times.
- Human Resources Management
- Assist and advise the management in the hiring and structuring in the frontline team.
- Manage the team effectively, developing a strong team spirit and a high sense of purpose.
- Define with the Training Manager the training and coaching programs for the retail staff (sales competencies, product knowledge, customer service excellence) and plan SWAP & AP Academy sessions.
- Assist in boutique KPI evaluation by liaising closely with frontline team and HQ.
Additional Information
Audemars Piguet offers a competitive and comprehensive compensation and benefits package.
Audemars Piguet is an equal opportunity and affirmative action employer. Audemars Piguet hires without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.
