Schedule: Monday – Friday (09:00 AM - 06:00 PM AEST)
What are we looking for?
Skills Required
Tertiary qualifications in fields such as Information Technology, Computer Science, Computer Engineering, Information Systems, or any other related field.
7+ years as an IT Operations/Infrastructure Manager in a Global Managed Service Provider/ IT&T System Integrator environment or similar organization managing a team of highly skilled engineers.
4+ years of IT experience working with servers, networks, security, and other backend infrastructure
2+ years of experience administering network monitoring software (e.g., SolarWinds, N-Able, BMC Portal/Patrol, SCOM)
2+ years of experience administering RMM (Remote Management & Monitoring) software (e.g., N-Central, N-Able, Kaseya, ConnectWise)
Strong knowledge of commercial backup solutions (e.g., Veeam, Shadow Protect, Datto, Symantec, HP Simplicity)
Industry experiences working within the ITIL framework.
Excellent scripting and automation skills (PowerShell, WMI, VB etc).
Proven ability to create and document business processes and workflows in a clear and understandable manner
Nice To Have
Industry/Global Certifications related to Leadership, IT Infrastructure and Operations
What will you do?
The IT Operations Manager is responsible for leading and managing the IT Operations team, overseeing the Network Operations Center (NOC) and Infrastructure Services Center (ISC) Level 2 teams. This role ensures the team delivers high-quality IT services, meets customer satisfaction standards, and maintains operational excellence. The Manager will drive process improvements, automation, and staff development to enhance efficiency and effectiveness.
Team Leadership And Management
Recruit, hire, and develop a high-performing IT Operations team.
Provide technical guidance and mentorship to team members.
Set clear goals, KPIs, and OKRs to measure team performance.
Ensure staff are satisfied, motivated, and productive.
Manage staff leave and ensure adequate coverage during all operational hours.
Develop and maintain employee backup plans to support customers.
Service Delivery And Operations
Ensure the delivery of all contracted IT services to customers, including internal teams.
Manage and resolve incidents, requests, and problems within the team, adhering to SLAs.
Oversee the documentation and maintenance of IT systems.
Ensure high availability of IT Operations management platforms and minimize outages.
Develop and implement processes and procedures as needed.
Conduct regular team meetings.
Technical Leadership And Innovation
Identify opportunities for automation and scripting to improve efficiency.
Evaluate and select tasks that can be delegated from ISC Level 3 to IT Ops.
Provide recommendations and roadmaps to internal stakeholders.
Support other internal service delivery teams as required.
Reporting And Communication
Provide weekly reports on team performance and other relevant items to management.
Serve as a point of contact for customers using IT Operations management tools and reporting.
Manage ticket ownership and service deliverables.
NOC And ISC Level 2 Oversight
Oversee the NOC team responsible for 24x7 alert response, after-hours support, and infrastructure ticket resolution.
Manage the ISC Level 2 team responsible for systems, networks, backup, and automation.
Join the awesome team and enjoy these benefits & perks:
Temporary Home-based
Medical, Dental Coverage and Life insurance from day 1 of employment
Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
Competitive salary package and annual appraisal
Financial Assistance Program
Mandatory Government Benefits and 13th Month Pay
Complimentary Sleeping Quarters, Coffee at no cost
Complimentary Office Fitness and Wellness Facilities at no cost
Regular Company Events, Work Life Balance, and Career growth opportunities
Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA
JOIN CONNECTOS NOW!
ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.
Since 1998, our client has been helping organizations access technology to their business advantage. They achieve this by providing IT management, IT strategy and converged IT services to clients across Australia, New Zealand, Asia and North America.
#ConnectOS #ConnectOSCareers #TeamConnectOS
Equal Employment Statement
Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.
