I

Senior Field Support Specialist

intellibee inc • United State
Visa Sponsorship
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AI Summary

Expert technical resource responsible for resolving complex IT incidents and problems for the NCDIT-Transportation Client Services Team. Oversees hardware deployment, software imaging, and network peripheral configuration while mentoring junior technicians. Requires 7+ years of experience in technical field support, data migration, and ServiceNow call tracking.

Key Highlights
Provides expert-level technical support for complex hardware, software, and networking issues
Leads project efforts and mentors other technicians to ensure organizational success
Responsible for creating and maintaining operational documentation and SLAs

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Key Responsibilities
Evaluate and prioritize IT incident and problem service desk tickets to resolve business impact.
Install and image new computers, load appropriate software, and deploy new business applications.
Install and configure local and network printers and other peripherals.
Manage user data and profile migration during computer replacements.
Collaborate with Data Center Operations for file server storage, network reservations, and account modifications.
Coordinate with application development and network infrastructure teams to identify and resolve customer-level issues.
Lead projects by directing the work of others and providing status updates to management.
Create and maintain process and procedure documentation for operational standards and SLAs.
Implement IT security requirements to protect data from unauthorized access or alteration.

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Technical Skills Required
Computer Hardware and Software Networking Protocols ServiceNow

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Benefits & Perks
Comprehensive Health Coverage
401(k) program
Green Card processing assistance

Job Description

Field Support Specialist, Sanford, NC, US
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Job Overview
Posted Date Oct 14, 2026
Employment Type Full-time
Experience Level Not Applicable
Location United State
Category Networking
Company intellibee inc
Mentioned Skills
server storage citrix technical expertise

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