T

Senior Technical Support Engineer (AV & IT)

to the new • United Arab Emirates
Visa Sponsorship
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Experienced AV and IT Support professional responsible for managing meeting room audiovisual systems, video conferencing, and end-user IT support. Role involves independent management of preventive maintenance, equipment troubleshooting, firmware upgrades, and coordination with vendors for fault resolution. Requires 6+ years of hands-on experience with AMX, Crestron, Extron, and network connectivity, along with a Bachelor's degree in IT or related field.

Key Highlights
6-10 years of hands-on experience in AV and IT support
Expertise in meeting room AV systems, video conferencing, and network connectivity
Responsibility for preventive maintenance, firmware upgrades, and vendor coordination
Key Responsibilities
Clean the BGM rack, projector lamp and filter, and AV rack in all meeting rooms
Upgrade AV equipment firmware
Replace printer toners
Support the Network team with physical troubleshooting of phone/PC connectivity
Support the System team with new PC installation at user locations
Inspect all IDF racks
Coordinate with vendors on AV device issues (fault reporting / RMA)
Coordinate issues with BMS and report via ticketing system
Check the status of remote controls, iPads, AMX touch panels, meeting room schedulers, the Azan prayer PC, the video wall, and Q-matic audio and video in the customer service area
Test Clickshare and CYNAP connectivity, desk phones in meeting rooms, video conference network connectivity, video conferencing, mic clarity, and ceiling speakers and amplifier status
Check video conferencing camera clarity, meeting room projectors and screens, LED displays, AMX and Crestron processor status, Extron HDMI switchers, and microphones
Technical Skills Required
AV Systems Video Conferencing Network Troubleshooting
Benefits & Perks
Visa sponsorship

Job Description

Designation: Technical Support Engineer

Location: UAE (Company will sponsor the visa)

Experience: 6 - 10 years

Your role in a nutshell

We are looking for an experienced AV and IT Support professional with hands-on experience in meeting room audiovisual systems, video conferencing, network connectivity, and end-user IT support. The ideal candidate should independently manage preventive maintenance, equipment troubleshooting, firmware upgrades, and system inspections, coordinate with vendors for fault resolution and RMAs, and collaborate with Network and System teams to ensure reliable AV and IT operations across all meeting rooms and user locations. 

What you’ll do

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