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Senior IT Manager

retell • San Francisco Bay Area
Visa Sponsorship Relocation
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AI Summary

Build and scale internal IT operations for a fast-growing voice AI company. Own day-to-day IT support, security compliance, and hardware management for all employees. Requires a degree in CS or related field and 2+ years of systems administration experience.

Key Highlights
First internal IT hire with the opportunity to build systems from the ground up
High-impact role managing the entire employee technology lifecycle
Focus on automating repetitive IT workflows and improving internal productivity
Key Responsibilities
Own employee onboarding and offboarding processes.
Configure laptops and workstations and troubleshoot hardware and software issues.
Manage Google Workspace, Slack, Rippling, SSO, and MDM platforms.
Support office networking, conference rooms, printers, and internal technology.
Maintain endpoint compliance and manage device inventory.
Support SOC2 compliance initiatives and conduct security audits.
Build automations for SaaS provisioning and hardware lifecycle management.

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Technical Skills Required
macOS Administration Google Workspace Identity Management
Benefits & Perks
Cash salary $200,000 - $250,000
Equity (4-year vest / 1-year cliff)
100% coverage for medical, dental, and vision insurance
Visa sponsorship (H-1B, TN, L-1, E-3, and F-1)
Relocation support
$70/day DoorDash credit
$200/month wellness reimbursement
$300/month commuter reimbursement
$75/month phone bill reimbursement
$50/month internet reimbursement

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Nice to Have
Startup experience
Experience with Rippling
Python or Bash scripting
Automation experience
SOC2 compliance
Jamf, Kandji, or Intune administration

Job Description

Retell AI is using first-principles thinking to reimagine the call center with cutting-edge voice AI. Thousands of companies now use Retell's AI voice agents to handle sales, support, and logistics calls that once required large teams of human agents. Backed by Y Combinator, Alt Capital, and other leading investors, we've scaled to $80M in ARR with a team of 50, up from $5M at the start of 2025, and are now valued at over $1.5B.
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Job Overview
Posted Date Oct 12, 2026
Employment Type Full-time
Experience Level Not Applicable
Location San Francisco Bay Area
Category Networking
Company retell
Mentioned Skills
python ai saas san simulation bash slack security practices security audits

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