R

IT Engineer

reflection • United State
Visa Sponsorship
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AI Summary

Seeking an IT Engineer to provide direct employee support and manage office technology in San Francisco. Responsibilities include resolving IT issues, managing endpoint lifecycle, operating SaaS systems, and automating repetitive tasks. Requires 5+ years of IT engineering experience, strong macOS support, and experience with identity/SaaS platforms.

Key Highlights
Direct employee IT support and office technology management.
Endpoint lifecycle management (Mac/Windows) and MDM policy improvement.
Automation of IT tasks and partnership with Security and Workplace teams.

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Key Responsibilities
Resolve employee IT issues, assisting remotely and in person with devices, applications, access, and workplace technology.
Manage the endpoint lifecycle, including provisioning, configuration, security, patching, and retirement of Mac and Windows devices.
Operate identity and core SaaS systems such as Okta, Google Workspace, and Slack, maintaining SSO, provisioning, and access policies.
Automate repetitive IT work through workflows and scripts against APIs.
Partner with Security to implement and maintain controls for device posture, authentication, least privilege, and endpoint protection.
Ensure the reliability of workplace technology, including conference rooms, AV, and office network.
Build consistent IT processes for hardware, software, procurement, and vendors.
Technical Skills Required
macOS MDM Okta

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Benefits & Perks
Top-tier compensation
Stock options
Health & wellness
Meals
Paid parental leave
Unlimited paid time off
Sponsorship support

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Nice to Have
Scaling IT through rapid growth at a startup or highly technical organization.
Delivering office buildouts with network, AV, and infrastructure vendors.
Managing Windows devices through MDM.
Deploying endpoint security, device trust, or phishing-resistant authentication.
Supporting IT controls for SOC 2, ISO 27001, or NIST-aligned security programs.
Administering Google Cloud Platform or Amazon Web Services at the organization level.

Job Description

Reflection is a research lab making intelligence open and accessible for everyone to use, customize, and build on. We build open models that let anyone control their intelligence and help shape the future of AI. Our mission: make intelligence open and accessible to all.We’re looking for an IT Engineer who cares about helping people as much as solving technical problems. You’ll be based in our San Francisco office five days a week, supporting employees across Reflection and taking day-to-day responsibility for the office’s technology. We're growing fast and much of our environment was set up by engineers for engineers. You'll inherit rough edges and fix them.
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Job Overview
Posted Date Oct 09, 2026
Employment Type Full-time
Experience Level Not Applicable
Location United State
Category Networking
Company reflection
Mentioned Skills
google cloud platform ai nist saas san cloud slack

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