On behalf of our public-sector client, Ignite Technical Resources is seeking three (3) experienced
Senior ServiceNow Service Catalog Consultants / Configuration Specialists with a demonstrated depth of experience with
ServiceNow to join our Client’s technology team on a
contract basis. This role is
99% remote with travel once per quarter to the Clients’ offices in Victoria, BC.
Project Summary: The role is in support of the Client’s Service Management Transformation Program (SMTP) - multi-year transformation of IT service management operations. The SMTP involves the implementation of the OCIO My Service Centre (My SC), a cloud-based IT service management tool powered by ServiceNow. The Client is implementing various modules of ServiceNow, with several already in production which include: Incident Management, Problem Management, Change Management, Knowledge Management, Order Management (Service Request, Request for Fulfillment, Service Catalogue), Service Asset and Configuration Management and Configuration Management Database (SACM/CMDB), Hardware Asset Management (HAM), Software Asset Management (SAM), Field Services (FSM), Continuous Improvement (CIM) and Strategic Portfolio Management (SPM).
Role Summary
The role is in support of the Client’s Service Management Transformation Program (SMTP) - multi-year transformation of IT service management operations. The SMTP involves the implementation of the OCIO My Service Centre (My SC), a cloud-based IT service management tool powered by ServiceNow.
The Client is implementing various modules of ServiceNow, with several already in production which include:
- Incident Management
- Problem Management
- Change Management
- Knowledge Management
- Order Management (Service Request, Request for Fulfillment, Service Catalogue)
- Service Asset and Configuration Management and Configuration Management Database (SACM/CMDB)
- Hardware Asset Management (HAM)
- Software Asset Management (SAM)
- Field Services (FSM)
- Continuous Improvement (CIM)
- Strategic Portfolio Management (SPM)
Experience
Required Education, Skills and Experience:
- Experience: Minimum of 10 years experience in IT architecture, with a focus on the ServiceNow platform.
- Extensive experience with ServiceNow solution architecture, including ITSM, ITOM, ITAM.
- Previous experience in leading and managing complex ServiceNow solution development.
- Proven track record of designing and implementing future state architectures.
- Strong knowledge of Common Service Data Model (CSDM) and its implementation.
- Experience in establishing and managing a Centre of Excellence or Architectural Board.
- Demonstrated experience with at least three (3) ServiceNow (or similar) implementation or upgrade projects
Technical Skills
- Technical Skills: Proficiency in JavaScript, HTML, CSS, AngularJS, and other web development technologies.
- Experience with ServiceNow integrations using REST, SOAP, and other integration technologies.
- Expert skills in Powershell.
- Expert skills in Server & Infrastructure technologies.
- Experience with Azure, AWS, and cloud providers with ServiceNow.
- Familiarity with ITIL and other IT service management frameworks.
- Familiarity with ServiceNow’s licensing model.
Leadership Skills
- Lead and mentor a team of developers.
Certifications
- ServiceNow Certified Application Developer.
- ServiceNow Certified System Administrator.
- Additional ServiceNow certifications (e.g., ITOM, ITSM, ITAM).
- Ideal candidates will have one of: Certified Workflow Architect, Certified Technical Architect, or Certified Master Architect.
Terms
This is a full-time contract role based. Work location is 100% remote with occasionally (every 2-3 months) travel to Victoria, BC.
The successful Candidate must reside in Canada for data-privacy reasons. The initial contract is 6 months with a strong probability for extension(s). Monday-to-Friday, PST working hours.
About Ignite Technical: Based in Vancouver and proudly Canadian, Ignite Technical Resources has been providing Top Technical Talent to organizations across Canada since 2005.
Equal Opportunity Employer: Ignite Technical is an equal opportunity employer and is committed to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, disability, gender identity, national origin, or age.
Work Permits: Please note that Ignite’s Clients require all interested candidates to obtain the necessary work permits from the Government of Canada prior to submitting an application. This position is open exclusively to individuals residing in Canada and legally authorized to work in Canada. Applications not meeting these criteria will not be considered.
Further Consideration: We receive a high volume of applications and are only able to contact candidates who are selected for further consideration.
Follow Us: Check us out on LinkedIn and follow us on Twitter and Threads for company updates and job postings!
Ignite. Wired for People.
About Ignite Technical
Founded in 2005 and headquartered in Vancouver BC, Ignite Technical Resources has been the preferred IT Staffing provider for many of Canada’s largest and well-known organizations for nearly 20 years. By specializing in Information Technology, we ensure that our processes are focused exclusively on providing qualified IT Professionals and our commitment to speed ensures your teams and projects are staffed quickly and efficiently. Our years of experience provide us with one of the most well-developed networks of candidates in the Canadian market. Come see why Ignite Technical is one of Canada’s premier providers of IT Professionals On-Demand. Ignite Technical Resources. Wired for People.
