Lead Hightouch’s ML initiatives to revolutionize customer personalization, identity resolution, and content generation using data warehouses. Drive product development, team growth, and reliability while scaling ML infrastructure for enterprise clients. Focus on high-impact technical leadership and cross-functional collaboration.
Key Highlights
Lead ML product development for customer personalization, identity resolution, and content generation
Drive team growth, recruiting, and technical execution with a focus on reliability and scalability
Work with data warehouses to build ML infrastructure for global enterprise clients
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Key Responsibilities
Lead roadmapping and execution of ML-driven product features to enhance customer engagement and operations
Improve team execution pace through technical leadership and pragmatic trade-offs
Grow the ML engineering team by identifying hiring needs and evaluating high-impact candidates
Ensure team reliability and incident management hygiene to minimize customer disruptions
Foster team growth, engagement, and motivation in a high-growth, remote-first environment
Develop ML solutions for personalization, probabilistic identity resolution, and content generation
Build scalable ML infrastructure for enterprise clients using data warehouses and databases
Technical Skills Required
Machine Learning
Data Engineering
Python
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Benefits & Perks
$230,000 - $400,000 USD annual salary (location-independent)
Meaningful equity compensation
Remote-first policy
Job Description
We are looking for an engineering leader to lead machine learning efforts across Hightouch. While hundreds of companies use Hightouch today to sync data into their SaaS systems to automate and improve operations, there’s a lot of surface area we haven’t touched in helping companies figuring out which customers to message, what content to put in messages, and when to send messages. A lot of this work today is done manually through intuition and guesswork, and we believe that adding machine learning could have a step function impact for our customers. And given our access to data warehouses and databases, Hightouch is perfectly placed to make use of a company’s customer data in building a powerful intelligence layer.
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