Shape the strategy for customer engagement and support experiences in a global finance and insurance leader. Own a product vision blending AI, automation, and human oversight to deliver scalable retail support solutions. Drive measurable outcomes, prioritize roadmaps, and mentor a globally distributed product team.
Key Highlights
Own vision, strategy, and roadmap for AI-powered retail customer support experiences
Lead cross-functional teams to define measurable outcomes and elevate global product performance
10+ years of product management experience in customer-facing support or automation products required
Interested in remote work opportunities in Product Management? Discover Product Management Remote Jobs featuring exclusive positions from top companies that offer flexible work arrangements.
Key Responsibilities
Own the vision, strategy, and roadmap for retail customer support experiences
Drive AI-powered self-service and automation across multiple customer engagement channels
Lead the strategic direction for the customer concierge program to strengthen customer relationships
Develop and mentor a globally distributed product team, ensuring high-quality outcomes
Build proactive support capabilities to resolve issues before customers escalate to contact support
Technical Skills Required
Product Management
Artificial Intelligence (AI)
Data-Driven Decision Making
Browse our curated collection of remote jobs across all categories and industries, featuring positions from top companies worldwide.
Benefits & Perks
Medical, dental, and vision insurance
401(k) plan with company contributions
Equity and bonus eligibility
Job Description
For our client, we are seeking a Group Product Manager, Customer Engagement & Experience to join the team of a leader in the Finance & Insurance space.This leader will shape the strategy for customer engagement and support experiences that improve service quality, efficiency, and customer satisfaction. The role will own a product vision that blends automation, AI, and thoughtful human oversight to deliver scalable retail support solutions. You will partner closely with cross-functional teams to define measurable outcomes, prioritize the roadmap, and elevate the performance of a globally distributed product organization.
Want the full job description?
Read the complete details on LinkedIn, the original posting.
Continue on LinkedIn
This is a short excerpt. All rights to the full description belong to its original publisher.
