Would you like to be the part of the team that every day makes the world a happier place? Do you have courage to craft the future? Do you like solving probllems and find challenges exciting?
If so, we have something for you!
We are currently looking for Junior IT Support Specialist with English.
Your job in a nutshell
As a Junior IT Support Specialist, you will assist in providing technical support and troubleshooting services to end-users within the organization. Your primary responsibilities will include resolving hardware and software issues, assisting with network configurations, and ensuring smooth operation of IT systems. Proficiency in English is essential for effective communication with colleagues and clients.
What Will You Be Doing
Handling incoming phone calls and e-mails from customers, helping them with hardware, software, and network issues
Delivering professional and prompt service to the clients
Keeping records of all customers enquiries in the reporting system
Analyzing and resolving most common enquiries by providing step-by-step solutions or using remote access to take control of the computer and solve the problem
Sending more complex enquiries to the relevant IT Support Team
Knowledge area
Basic experience in Windows OS and MS Office
Customer service experience will be an asset
Requirements
Deep understanding of English (B2/C1)
Eager to develop interpersonal skills in contact with native speakers
Without professional experience, eager to get new IT skills
Good communication skills and the capacity to work as a true standout colleague
Problem solving attitude and efficient task management skills
Working experience is not necessary as on-the-job training will be provided
Flexibility and willingness to work on various shifts (24/7)
Co-funding of sport activities, e.g. Multisport & OK system cards, b-active program
Courses and certifications e.g. Google Cloud, AWS, ITIL
Conferences and Expert Communities
Gift packages for special occasions Easter, Christmas, Children’s Day
Appreciation for seniority additional days off, Atos Jubilee gifts
Remote working or commuting allowance, relocation package
Charity and eco initiatives
Future career path
IT specialist Windows desktop and server, Office 365, Citrix, VMware, McAfee, Linux, cloud solutions and all latest upcoming technologies
Team leader License 2 Lead, Manager on Duty, conduct coaching & mentoring
Project coordinator PRINCE2, Agile, PMI
Process manager ITIL (foundation & intermediate levels), License 2 Deliver
We Are Open to Hiring People with Disabilities
At our company, we believe that diversity and inclusivity are key to our success. Therefore, we are pleased to announce that we encourage hiring people with disabilities. We value the unique talents and perspectives that each person brings to our team. We provide support and workplace accommodations to ensure that everyone can fully realize their potential. Join us and let’s create an inspiring workplace together!
If you're ready to do the cape (figuratively or literally, if you prefer), and embark on this exciting adventure with us, sign in on atos.jobs.net .
Join our phenomenal tech defenders’ team to build a safer digital world together!
