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Technical Support Engineer

san francisco compute company • United State
Visa Sponsorship
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AI Summary

Provide high-tier technical support and incident response for enterprise customers utilizing GPU/AI infrastructure. Manage inbound tickets and live escalations across compute, networking, and platform layers in a 24/7 global coverage model. Requires 3-5 years of experience in technical support with proficiency in Linux administration and monitoring tools.

Key Highlights
Own inbound support tickets and live escalations for enterprise AI infrastructure customers
Serve as a first responder on incidents, triaging issues across compute and networking layers
Contribute to the creation and improvement of runbooks, SOPs, and knowledge base documentation

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Key Responsibilities
Own inbound support tickets and live escalations for enterprise customers running workloads on GPU/AI infrastructure
Triage and resolve technical issues across compute, networking, and platform layers
Communicate technical status updates and set expectations for customers under pressure
Coordinate clean hand-offs across timezones for follow-the-sun coverage
Use monitoring and alerting tools to diagnose issues and escalate hardware or facility-level problems
Serve as a first responder on incidents, working with engineering through to resolution
Improve runbooks, SOPs, and the knowledge base to eliminate process gaps
Track and optimize CSAT, first-response, and time-to-resolve metrics
Technical Skills Required
Linux administration Python Monitoring and observability tools

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Benefits & Perks
Generous equity grant
Competitive salary
Visa Sponsorships
401(k) matching up to 4%
100% covered medical, dental, and vision premiums
Unlimited paid time off
10+ observed holidays
Paid parental leave
Daily lunch
Unlimited office book budget

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Nice to Have
Experience with GPU/AI infrastructure, specialized hardware, or managed services
Familiarity with data-center or colocation operations
Experience with modern support tooling and AI-assisted workflows
Scripting or basic programming ability for diagnostics and automation
Experience with incident management

Job Description

San Francisco Compute exists to give ambitious teams large scale supercomputers without taking on a catastrophic balance sheet risk. Most GPU clouds force you to sign long term contracts with no way out. If you underbuy, you miss the window. If you overbuy, you’ll blow up with no way out. It’s a desperate gamble that San Francisco Compute does not force you to play.
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Job Overview
Posted Date Sep 29, 2026
Employment Type Full-time
Experience Level Not Applicable
Location United State
Category Devops
Company san francisco compute company
Mentioned Skills
python ai sla san aws grafana prometheus linux cloud datadog

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