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Customer Experience (CX) Qualtrics Analyst (Fully Remote)

talenthop • United State
Remote
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The CX Qualtrics Analyst role involves conducting research, analyzing stakeholder feedback, and translating customer experience data into actionable insights to enhance products and services. This position requires 5-7 years of experience in CX, service design, or organizational improvement, with expertise in Qualtrics and data-driven decision-making. The role supports strategic initiatives in defense, civilian, and homeland security sectors for a government-focused organization.

Key Highlights
Fully remote role in defense, civilian, and homeland security sectors
5-7 years of experience required in customer experience, service design, or organizational improvement
Expertise in Qualtrics, customer journey mapping, and data visualization tools
Key Responsibilities
Conduct stakeholder interviews, surveys, and user research to identify needs and opportunities in defense, civilian, and homeland security sectors
Develop customer journey maps and experience assessments to uncover pain points and improvement areas using Qualtrics and data analysis tools
Analyze product and service performance data to generate actionable insights and support strategic decision-making for leadership
Program, modify, and finalize surveys in Qualtrics, including notification setups and data integration with other CX efforts
Manage survey request workflows, triage requests, and provide first-line advisement on customer experience matters
Technical Skills Required
Qualtrics Customer Experience Research Data Analysis
Benefits & Perks
Salary range: $90,000 to $110,000 annually
Health Care Plan (Medical, Dental, Vision)
Retirement Plan (401k)
Life Insurance (Basic, Voluntary, AD&D)
Paid Time Off
Family Leave (Maternity, Paternity)
Short Term and Long-Term Disability coverage
Training and Development opportunities

Job Description

This is a Fully Remote Job

1. About Our Client:

The organization operates in the defense, civilian, and homeland security sectors, providing technology-enabled solutions to address critical challenges faced by government agencies. It focuses on integrating strategy, technology, and transformation to deliver innovative services and emphasizes a culture of collaboration, inclusion, and professional growth.

2. About the Opportunity:

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