Security Analyst (24x7 Security Operations / Incident Management) - Fully Remote (Ireland)

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

Company Overview: Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed around the globe.

This position is fully remote and must be performed from Ireland.

Description:

Milestone Technologies is hiring for a Security Analyst to serve our growing business at a Fortune 500 enterprise client.

How You Will Make an Impact:

• This role is responsible for ensuring continuous infrastructure reliability for multiple revenue-generating services.
• You will provide support through security operations incident management processes to protect and/or restore service operations as quickly as possible and minimize impact on customers.

What You Will Need to Succeed:

• Minimum 3+ years of experience working in 24x7 enterprise operations, preferably security operations
• Minimum 1+ years of experience working with SIEM, including running investigations (correlating events on different aspects such as source/destination addresses, usernames, and process names)
• Demonstrable comprehension of Information Security including malware, emerging threats, attacks, and vulnerability management
• A sound understanding of TCP/IP and networking concepts
• Understanding of network design principles with and knowledge of the OSI model.
• Flexibility around being on-call or a scheduled rotation
• Service-oriented approach to resolving customer escalations, incident handling, and response
• Superior written communication skills
• Strong deductive reasoning, critical thinking, problem-solving, and prioritization skills
• Ability to rapidly find, assimilate and synthesize information correctly while under pressure

Preferred Skills:

• IT-related degree or certification
• Prior experience analyzing data and pulling service logs to investigate trends and identify errors
• Network, Security, or Platform certification(s) (S+, N+, MCSP, CNA) is a plus.
• Ideal candidates have strong experience with SIEM tools and security event processes.

Compensation

Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.