AI Summary
Lead second-line IT support and systems administration for a global team across four offices, managing identity, endpoints, SaaS, and office infrastructure. Focus on automation, cloud access, and hybrid IT operations while improving workflows for ~560 employees. Requires 4+ years in IT support with expertise in Okta, Google Workspace, Jamf/Intune, GitLab, and networking.
Key Highlights
Second-line IT support for a global team across Warsaw, Limassol, Kyiv, and Tel Aviv
Local IT ownership for Limassol office (hardware, network, AV, printers) and R&D systems (GitLab, Google Cloud, Jira, Confluence)
Automation and continuous improvement focus for access management, ticketing, and workflows
Key Responsibilities
Provide second-line IT support for all offices, handling access requests, accounts, devices, and SaaS management globally
Administer GitLab, Google Cloud IAM, and internal tool access, optimizing role-based permissions and automating workflows
Manage macOS fleet (Jamf) and Windows devices (Intune), ensuring compliance and inventory hygiene
Oversee Limassol office network (firewall, switching, Wi-Fi), meeting-room AV, printers, and ISP relations
Administer Jira and Confluence, including projects, permissions, automations, and integrations with Slack, HiBob, and Okta
Document runbooks and service registries, ensuring ownership and renewal tracking for all systems
Lead joiner/mover/leaver flows through HiBob → Okta → Google Workspace, maintaining group and role hygiene
Technical Skills Required
Benefits & Perks
Stock options for all employees
Hybrid working model (1 day remote per week)
Official employment in Cyprus with work permit visa for employees and residence permit for spouses
Nice to Have
Russian language proficiency
Fortinet (FortiGate/FortiSwitch) hands-on experience
Scripting in Bash, Python, or Google Apps Script
Experience with Okta Workflows, Jira Automation, and LLM/AI integrations (e.g., Slack bots, ticket triage)
ITIL Foundation certification
Job Description
Description
Tango's Corporate IT team supports ~560 people across four offices — Warsaw, Limassol, Kyiv and Tel Aviv — and runs the company's identity, endpoint, network and SaaS estate.
You will be a 2-line IT engineer of the team: second-line support for the whole company, first point of contact for everyone in the Limassol office, and administrator of the systems R&D depends on every day — GitLab, Google Cloud access, Jira and Confluence. It is a hands-on role with real weight: the person you are replacing closed close to half of the team's requests across all four offices.
Responsibilities
L2 support, company-wide
- Second-line support for all offices: access requests, accounts, devices, SaaS management.
- Local IT for the Limassol office — every employee there, plus the hardware fleet (macbooks), meeting rooms and office network. Help is both local and global; the desk is one team across four locations.
- Administer GitLab, Google Cloud IAM and internal tool access — your daily routine and your main improvement focus.
- Run joiner / mover / leaver flows through HiBob → Okta → Google Workspace; keep group and role hygiene in Okta.
- Turn recurring manual work into automation: access templates by role, request-type automations, self-service where a ticket is not needed. You see the routine closest, so you propose what to fix first.
- macOS fleet in Jamf (Jamf Pro + Connect), Windows in Intune; compliance and inventory hygiene.
- Limassol office network: day-to-day operation and troubleshooting of firewall, switching and Wi-Fi; the infrastructure engineer owns design and upgrades, you own that it works every day.
- Meeting-room AV, printers, ISP relations.
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- Administer Jira and Confluence: projects, permissions, request types, automations, knowledge base.
- Build and maintain integrations around them — Slack (requests and notifications in the flow of work), HiBob and Okta (lifecycle data), and AI-assisted tooling: LLM-based triage and categorisation of requests, a Slack assistant that answers from the Confluence knowledge base and opens tickets when it cannot, automated resolution of the simplest request types.
- Keep runbooks and the service registry current for everything you administer. Every system you touch has a documented owner, an admin and a renewal date — you make sure that stays true.
Must have
- 4+ years in IT support / system administration in a multi-office, SaaS-first company, with at least 2 years at second line.
- Okta (or another enterprise IdP): SAML/OIDC integrations, groups, rules, lifecycle.
- Google Workspace administration.
- Jamf (or equivalent macOS MDM) and Intune; comfortable with a mostly-Mac fleet.
- GitLab administration (groups, permissions, SSO) and Google Cloud IAM.
- Good networking knowledge: routing & switching, firewall and Wi-Fi configuration, troubleshooting (CCNA/CCNP level).
- Jira and Confluence administration: automations, request types, permissions, workflows, integrations.
- Security hygiene fundamentals: MFA and least-privilege access, device encryption, phishing awareness, clean offboarding — and comfort working alongside a security team.
- Fluent written and spoken English; clear, calm communication with users at every level.
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- Russian (a large part of the team and user base).
- Fortinet (FortiGate / FortiSwitch) hands-on experience.
- Scripting for automation: Bash, Python or Google Apps Script; Okta Workflows; Jira Automation at scale.
- Experience integrating LLM/AI tooling into support workflows (Slack bots, Atlassian Rovo, ticket triage).
- ITIL Foundation.
- Modern cloud-based infrastructure, the opportunity to rapidly grow.
- Ownership of real systems from day one: identity, endpoints, Jira/Confluence, R&D access.
- A modernization agenda already in flight, with room to shape the parts you touch.
- Four offices, one team — you will work with colleagues in Warsaw, Kyiv and Tel Aviv daily.
- Stock options — every employee is a partner in the company
- Competitive salary and performance review bonus
- Hybrid working model: one day per week remotely
- Official employment in Cyprus: work permit visa for employees and residence permit for spouses Medical insurance (100% for employees, 75% for family members)
- Comfortable office in Limassol centre with lunch, dinner and snacks
- Opportunities for professional growth, Greek lessons, sport compensation
- Family corporate events — we believe our spouses are part of our professional success
- Tango is Title Sponsor of Aris Limassol F.C.: free attendance at matches, VIP and Sky Box access, events and merchandise
- Gifts for employees
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