Forward Deployed Engineer - GenAI

Job Title: Forward Deployed Engineer- Gen AI

Location: Remote (work timing PST)

Experience: 10+

Contract: Long Term

Only H1B, GC, USC, GC-EAD

• As a GenAI Forward Deployed Engineer (FDE) at Google Cloud, you are an embedded builder who bridges the gap between frontier AI products and production-grade reality within customers.

• Unlike traditional advisory roles, you function as an "innovator-builder," moving beyond high-level architecture to code, debug, and jointly ship bespoke agentic solutions directly within the customer’s environment. This role is designed for high-agency engineers with a founder’s mindset.

• You will address blockers to production including solving the integration complexities, data readiness issues, and state-management challenges that prevent AI from reaching enterprise-grade maturity.

• By embedding with strategic accounts, you serve a dual purpose: providing "white glove" deployment of complex AI systems and acting as a critical feedback loop, transforming real-world field insights into Google Cloud’s future product roadmap.

Job Responsibilities:

• Serve as a developer for complex AI applications, transitioning from rapid prototypes to production-grade agentic workflows (e.g., multi-agent systems, MCP servers) that drive measurable ROI.

• Architect and code the "connective tissue" between Google’s AI products (Gemini-powered CX, Customer Engagement Suite, and Contact Center AI) and customer's live infrastructure, including APIs, legacy data silos, and security perimeters as part of an expert team.

• Build high-performance evaluation pipelines and observability frameworks to ensure agentic systems meet rigorous requirements for accuracy, safety, and latency.

• Identify repeatable field patterns and friction points in Google’s AI stack, converting them into reusable modules or formal product feature requests for the Engineering teams.

• Co-build with customer engineering teams to instill Google-grade development best practices, ensuring long-term project success and high end-user adoption.

Minimum Qualifications:

• Bachelor’s degree in engineering, Computer Science, a related field, or equivalent practical experience.

• 5 years of experience with software development using Python or similar coding languages.

• Experience architecting AI systems on cloud platforms (e.g., GCP).

• Experience building pipelines for structured and unstructured data using both vector databases and RAG-like architectures to power enterprise AI solutions.

• Experience taking production-grade AI-driven solutions from conception to launch for customers.

• Experience leading technical discovery sessions with customers.

• Hands-on experience implementing and customizing Google’s Conversational AI product suite, including Conversational Agents (Gemini-powered CX), Customer Engagement Suite (CES), and Contact Center AI (CCAI).

Preferred Qualifications:

• Master’s or PhD in AI, Computer Science, or a related technical field.

• Experience implementing multi-agent systems using frameworks (e.g., LangGraph, CrewAI, ADK) and complex patterns (e.g., ReAct, self-reflection, hierarchical delegation).

• Knowledge of "LLM-native" metrics (e.g., tokens/sec, cost-per-request) and techniques for optimizing state management and granular tracing.

• Additional deployment readiness criteria (Google RFI benchmark)

• Conversational AI & Agentic Depth: Production-grade experience architecting voice and agentic systems across the Google Enterprise CX ecosystem (Dialogflow CX, CX Agent Studio, SCRAPI, Agent Assist, CCaaS).

• Vetted Technical Rigor: Formally assessed, top-decile engineering talent (e.g., Google AI/FDE Bootcamp certification or verified 80%+ benchmark assessments).

• Telecom Architecture Fluency: Demonstrated domain depth with telecom APIs, user authentication (UA), and enterprise business architectures (BAA).

• Autonomous Delivery & Multiplier Impact: Senior "tiger team" talent capable of driving execution independently while actively upskilling co-delivery partner teams.