We're looking for an experienced visionary to craft and oversee the strategic direction of innovation efforts. This is a new role with a goal to nurture and grow the company through new products and services, exploring new verticals and more. If you possess a combination of strategic thinking and operational expertise to drive meaningful change and create sustainable value, it's time for us to meet.
Excited? Let's see what it takes 💛
What you will do:
- Develop an innovation strategy and garner support from business stakeholders, such as C-level executives, managers, customers and business partners;
- Create an innovation portfolio and roadmap to drive growth;
- Ensure innovation provides value to customers and cultivate long-term relationships with those customers;
- Drive action on innovation plans in collaboration with relevant team members;
- Establish clear processes for generating ideas, creating prototypes and producing them;
- Monitor industry trends and assess their potential impact on product offerings;
- Evaluate and balance risk/reward for innovation and organizational objectives;
- Champion change management;
- Assess competition and maintain overall market awareness.
What you will need to succeed in this role:
- Bachelor's degree in relevant fields such as business, engineering, or information technology;
- Fluent written and spoken business English;
- 5+ years of experience in a leadership role focused on innovation within the tech industry or business services industry;
- Track record of driving successful innovation initiatives;
- Strong leadership skills with experience of managing cross-functional team;
- Strong analytical skills and experience with data-driven decision-making.
Benefits:
- Business hours;
- Opportunity to work fully remotely;
- Creative and unique art offices (see for yourself);
- Inclusive international environment;
- Compensation in USD;
- Good bonuses for referring friends;
- Paid intensive training and probation;
- Work-life balance;
- Responsive management interested in your growth and long-lasting cooperation;
- Greenhouse conditions for self-development
Who we are:
SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.
Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.
We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.
We welcome people with various backgrounds and experiences. Grab the chance to join us and
send your CV in English, pointing out your outstanding skills!
Visit our website: www.supportyourapp.com
DISCLAIMER
We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.
