System Administrator / IT Support Engineer - Microsoft 365 & Windows Server

Location: Remote (Bulgaria) or Gabrovo Office

Salary: €1,000–€1,500 gross per month, depending on experience

Additional earnings: Paid overtime where required

Engagement: Full-time employment or company-to-company contract

Go Live BG is an established Managed Service Provider with over 20 years of experience delivering IT support, infrastructure, cloud and cybersecurity solutions.

We support established business customers, including UK organisations, across a wide range of IT environments.

As our technical team continues to grow, we are looking for an experienced System Administrator / IT Support Engineer to join us.

This is a full-time position with the flexibility to work remotely from home anywhere in Bulgaria or from our office in Gabrovo.

This is not simply a first-line helpdesk role. You will work with real customer IT environments involving Microsoft 365, Windows Server, Active Directory, networking, VPNs, firewalls, virtualisation, cloud services, backup and cybersecurity.

You will work alongside experienced senior engineers, resolving day-to-day support requests as well as participating in infrastructure upgrades, migrations and more complex technical projects.

• Remote IT and helpdesk support for business customers
• Troubleshooting Windows, hardware, software and network issues
• Microsoft 365 administration and support
• Windows Server and Active Directory administration
• User, permissions and security management
• LAN/WAN, TCP/IP, DNS, DHCP, VPN and Wi-Fi troubleshooting
• Firewall and network security support

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• Server, workstation and network monitoring
• Email and Microsoft 365 troubleshooting
• Cloud, backup and cybersecurity support
• Virtualised server environment support
• Infrastructure upgrades and migration projects
• Working with senior engineers on complex technical issues
• Technical documentation and customer records

• Practical experience in IT support, system administration or a similar technical role
• Good knowledge of Windows desktop and Windows Server
• Understanding of TCP/IP, DNS, DHCP, VPNs and computer networking
• Microsoft 365 experience
• Active Directory knowledge
• Strong troubleshooting and analytical skills
• Ability to investigate problems independently and take ownership of technical issues
• Good communication and teamwork skills
• Good written and spoken English

Experience with Azure, cybersecurity, firewalls, virtualisation, backup technologies or Microsoft certifications would be an advantage.

A university degree or professional IT certification is welcome, but practical technical ability, experience and attitude are more important to us than qualifications alone.

• €1,000–€1,500 gross monthly salary, depending on experience
• Paid overtime where additional out-of-hours work is required
• Work from home anywhere in Bulgaria
• Option to work from our Gabrovo office
• Full-time employment or company-to-company contractual arrangement
• Work with established UK business customers
• Exposure to many different technologies and customer environments
• Work alongside experienced IT and cybersecurity engineers
• Opportunities to develop into infrastructure, Microsoft cloud and cybersecurity
• Professional development and continuous learning
• Long-term career opportunity with an established IT company

Working for an MSP offers much greater technical variety than supporting a single internal IT environment.

You will work with different networks, servers, Microsoft environments and security technologies, while learning from experienced engineers and gradually taking responsibility for more complex systems and projects.

• If you enjoy troubleshooting, learning new technologies and taking ownership of technical problems, we would be pleased to hear from you.