Contractor Support Specialist (Immigration & Onboarding)

The PG Difference

PG is a Minority and Veteran Owned Workforce Solutions company. Our culture and our brand are built around our people-first mentality. We place an emphasis on building relationships and getting to know our PG community and business before we train employees on their day-to day jobs. Our goal is simple, to help our employees build a network of lasting relationships based on trust and respect for each other. This allows us to foster an environment that supports employees' choices to balance what’s most important to them. Our hybrid environment provides employees opportunities to connect, develop, and succeed, while still giving them autonomy and flexibility to work remotely or from a local office based on their needs. We believe that everyone’s voice matters regardless of their role or tenure. Within PG, employees have access to leadership of all levels and the opportunity to give and receive feedback to influence change in both formal and informal ways. We also like to have quite a bit of fun along the way!

Job Description

People are at the center of everything we do, and this role is all about helping contractors feel supported throughout their employment journey. As the primary point of contact for our contractor population, you'll build meaningful relationships while providing guidance on onboarding, payroll, benefits, and work authorization needs. You'll also play an important role in supporting foreign national talent, partnering with immigration specialists to help contractors navigate visa sponsorship, green card processes, employment authorization renewals, and other key milestones. Through exceptional service, proactive communication, and strong attention to detail, you'll help create a seamless experience that supports both contractor success and retention.

Responsibilities

Onboarding and first week quality:

• Responsible for creating an uncommon on-boarding experience for contractors
• Facilitate onboarding process including communication to contractor and completion of all onboarding requirements
• First week service calls to all contractors at the start of their assignment
• Timesheet/Expense entry training
• Manage work order process and rate confirmation with customer
• Audit and research rate discrepancies
• Update and communicate cost drops

Employee Relations

• Partner closely with Payroll Team for timecard collection to ensure timely and accurate payroll.
• Partner with internal HR regarding issues around benefits, employee relationships, 401k, etc.
• Identify and resolve contractor related issues
• Partner with Immigration Specialist to manage estimated end dates

Foreign National Operations

• Initiate and manage the Green Card process
• Review and analyze resumes for Green Card Applicants
• Rate and wage analysis Post & Manage positions on Job Boards
• Track the expiration dates for H-1B visa holders
• Initiate and manage extension of status for H-1B visa holders who are approaching their expiration date
• Manage and communicate expiring work authorization to customer for F1 student
• Manage and communicate RFE
• Manage the LCA compliance process and ensure documents are collected and submitted for audit

Requirements

• Exceptional Customer Service Skills & Experience
• Immigration experience is nice to have
• Strong ability to display organizational skills
• Attention to detail and process oriented
• Strong Computer Skills in MS Word & Excel
• Customer Service or Recruiting experience is preferred but not required

Unique Benefits

We believe everyone deserves the opportunity to succeed. This is why it is so important to us that our employees’ have access to a wide variety of development options to help them become better professionals and people. This includes informal opportunities for self-development, skills-based development, and formal training. The opportunities are endless, highlighting some of our options below:

• Our hybrid environment provides autonomy and flexibility to work remotely or from a local office based on team need
• Degreed Online Learning Platform
• Employee Development Program offering learning opportunities for varying levels of experience
• Tuition Reimbursement for both Undergraduate and Graduate Degrees
• 1k Treat Yourself Account (after 6 months’ employment)

Interested in opportunities specifically in United State? Discover our dedicated Visa Sponsorship Jobs in United State page featuring roles from top employers in this location.

• Free Book Program (Yup, free books sent right to your door!)
• Internal development lunches and Snack Chats (Yes.. snacks!)
• Annual Training Fund
• Community Service Hours
• 20 Days PTO (Not Including Observed Paid Holidays!)

Projected Budget Compensation

External Hourly Base Compensation: $19.23 - $20.50

Bonus eligibility up to $4,000

Cost of Labor Adjustment applicable in specific markets

Position Benefits:

401K with Company Match; Health; Dental; Vision; Long & Short Term Disability; Life Insurance; Paid Holidays; Paid Time Off (PTO); Treat Yourself Fund; Tuition Reimbursement for Continuing Education/Professional Certification

Populus Group is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options. However, if you have questions about this position, please contact [email protected].