IT Operations Specialist - Network, System, and Desktop Support

Pay: $72,000.00 - $102,000.00 per year

Location: Linden, NJ

Job description:

Main Responsibilities:

A. Network Operations:

• Installation, inspection, fault localization, troubleshooting, and configuration changes of network devices such as firewalls, switches, routers, wireless controllers, and access points within the warehouse to ensure stable operation of the warehouse network.
• Routine inspection, device testing, fault localization, and device replacement of CCTV cameras and other video equipment, providing technical support for warehouse quality control management.
• Asset management of warehouse network equipment and video equipment.

B. System Operations:

• Building, monitoring, fault localization, and troubleshooting of servers to ensure their stable operation.
• Analyzing and coordinating internal resources to handle on-site customer issues in a timely and efficient manner.

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• Asset management of server equipment.

C. Desktop Operations:

• Installation, configuration, and troubleshooting of information equipment such as desktop computers, laptops, printers, telephones, and video conferencing systems.
• Installation and troubleshooting of related system software such as Windows, Outlook, and Office, as well as regular system patch updates and malware prevention.
• Asset management of office equipment.

D. Project Implementation:

• Driving negotiations with procurement suppliers to ensure optimal cost-effectiveness.
• Overseeing on-site implementation of infrastructure projects within the warehouse, ensuring timely and quality delivery for operations.

Professional Qualifications:

• Bachelor's degree or above, with a preference for candidates with at least 1 years of work experience.
• IT certifications such as Cisco, Aruba, Redhat are desirable.
• Bilingual proficiency in Chinese and English is advantageous.

Industry Skills:

• Proficiency in managing and optimizing common firewalls, switches, and wireless controllers.
• In-depth knowledge of common server hardware.
• Familiarity with virtualization technologies such as Hyper-V, Vsphere, and Xen.
• Thorough understanding of network protocols for telephony (SIP, IAX2).
• In-depth knowledge of popular network services including PowerDNS, Postfix, VsFTP, SQUID, Tomcat, and Nginx.
• Practical experience with monitoring systems like Zabbix and Nagios.
• Knowledge of IP CCTV and H265+ protocol.

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• Proficiency in Linux management and optimization .
• Project management and planning skills.
• Fast learning ability, capable of troubleshooting and problem-solving based on manuals, and tracking and recording daily issues.
• Experience in software and hardware testing, with a preference for candidates with scripting language skills, data manipulation skills, or a foundation in learning.
• Experience in customer support or operations, warehouse management, system maintenance, or automation equipment is a plus.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Relocation assistance
• Vision insurance