Join a global leader in customer engagement services, partnering with leading companies across various sectors. In this role, you will be part of a significant project for a well-known telecommunications company, focusing on innovative solutions and delivering outstanding tech support. The work environment is vibrant and supportive, offering ample opportunities for career progression and personal growth.
Why Sofia, Bulgaria?
If you have an interest in Balkan culture, Bulgarian history, and a vibrant lifestyle with a low cost of living, Sofia is an excellent choice. The city provides a unique blend of cultural heritage, modern conveniences, and affordable living costs, making it an ideal place to live and work.
Starting Date: August
Requirements:
Excellent communication skills in German and English, both written and verbal
At least 1 year of experience in tech support
Interest in Networking and Linux
Strong troubleshooting and analytical abilities
Experience with VoIP is advantageous
Customer-focused and proactive team player
Knowledge of Route and Switch is a plus
Background in telecommunications or relevant education is a plus
Benefits:
Fully paid comprehensive initial training and onboarding
Competitive salary with monthly performance-based bonuses
Professional Development and Career Navigation programs to plan your desired development
Health and Wellbeing initiatives
Relocation support if required (accommodation and travel expenses)
Additional benefits including Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events, and more!
Main Responsibilities:
Handle support requests
Analyze system logs
Perform remote troubleshooting
Consistently meet client KPIs
Contribute to the improvement of the existing client Knowledge Database
Provide high-level technical guidance and problem-solving assistance
If you are eager to face new challenges and become part of a multicultural and dynamic team, we invite you to apply and start an exciting career journey with us in Sofia!
