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IT Operations Engineer - SaaS Administration & Vendor Management

anthropic • United State
Remote Visa Sponsorship
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AI Summary

Own end-to-end SaaS Operations for Anthropic's catalog including license management, audit compliance, and vendor renewals. Administer Google Workspace resources and coordinate app updates across platforms. Requires hands-on SaaS admin experience, strong communication, and automation skills.

Key Highlights
Directly responsible for SaaS Admin lane intake, execution, and runbook development
Own license and seat management, utilization reporting, and renewal calendar
Administer Google Workspace (Calendar, Groups) and coordinate vendor updates
Partner with IT Engineering for platform-level configuration and integrations

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Key Responsibilities
Perform admin actions inside configured SaaS applications including role grants, settings changes, and user troubleshooting
Own intake and execution for tickets escalated from Support queue and write runbooks as you go
Identify repetitive work across the lane and automate license workflows, seat reporting, and evidence pulls
Monitor application health, usage, and performance and route platform issues to IT Engineering
Coordinate vendor-driven app updates and feature rollouts including tracking release notes and scheduling changes
Produce seat utilization reporting and run monthly utilization reviews
Own the renewal calendar and prepare true-ups
Act as day-to-day contact for vendor customer success managers
Pull SOC2 evidence, support access-review execution, and package audit responses
Administer Google Calendar resources (rooms, equipment) and Google Groups membership and access changes
Support Slack app installs in partnership with CorpSec for scope review and Grid Auditing
Technical Skills Required
SaaS Administration Google Workspace Administration License Management Vendor Operations Automation Scripting

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Benefits & Perks
Competitive compensation
Optional equity donation matching
Generous vacation and parental leave
Flexible working hours
Lovely office space

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Nice to Have
Basic scripting experience (Bash or Python)
Google Workspace administration experience
Full SOC2 audit cycle experience
SaaS management or license management platform experience
AI tools for productivity improvement

Job Description

Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
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Job Overview
Posted Date Sep 27, 2026
Employment Type Full-time
Experience Level Not Applicable
Location United State
Category Networking
Company anthropic
Mentioned Skills
python ai saas san bash slack ai tools

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