CWD designs, markets & sells the highest performing consumer electronics that are smart, simple, and stylish. From high fidelity turntables to wireless video connectivity systems, we create innovative products that empower people. Our success is measured in our customer satisfaction ratings and dedicated following. We have been in business since 1961 and our creations can be found in millions of homes. Together in teams, as a company, as a community, we are committed to Creating What’s Different!
We are looking for a detail-oriented
Product Quality Specialist to ensure our products meet high-quality standards. This role, based in a non-manufacturing environment, focuses on quality assurance, product testing, and vendor management. Reporting to the Research & Development Manager at our Niagara Falls location, you will work closely with R&D, Warehouse, Customer Experience, and Returns teams to resolve quality issues and drive improvements. Your contributions will be crucial in enhancing product quality and reducing return rates, significantly impacting customer satisfaction and company ROI.
If you are someone that likes a challenge and are continuously striving for excellence, then this is the perfect opportunity for you!
What We Offer:
- Full comprehensive benefits (dental, medical and eye) 80/20 split-family coverage
- Annual professional development fund
- RRSP Match
- Fitness incentives
- Team events
- 50% off on CWD brands
- Relocation expense
Key Responsibilities:
New Product Development
- Assist with product specifications for the R&D team
- Increase product performance through technological research and analysis
- Test, evaluate, and provide technical feedback on new product prototypes
- Provide quality standard requirements for products in development
- Reduce product development time with real-time feedback and analysis
- Recommend quality improvements within the Stage-Gate process
- Research and communicate industry product and safety requirements
- Gather data from vendors to ensure information and specifications are correct
- Conduct technology research
- Coordinate and file product certifications
Product Quality Improvement
- Drive technical changes and continuous improvements through product testing and root cause analysis
- Communicate with vendors to improve product quality and reduce defect rates
- Work with Customer Experience and Returns to identify product improvements
- Direct resolution of quality problems and supply corrective actions to vendors
- Conduct quality assurance testing of golden samples
- Coordinate production inspections with inspection companies
- Arrange returns of defective items for root cause analysis
- Create and present recommendations on return/defect rates, product improvements, and customer experience call drivers
Quality Assurance & Records Management
- Purge the backlog of quality-related open issues
- Update and maintain quality assurance records and metrics
- Conduct product inspections and provide results/recommendations to the R&D team and/or vendors
Other
- Undertake related duties as assigned to achieve the objectives and company goals
Qualifications:
- College diploma or university degree in Quality Management Systems or a related field
- 4-5years as a Quality Specialist working with consumer electronics
- Vendor management experience
- Experience with Quality Management Systems, inspection skills, and data analytics
- Proficiency in product testing, PCBA design, hardware and firmware design, and root cause troubleshooting
- Project management skills
- Proficiency in Excel, PowerPoint, and Power BI
- Excellent organization and time management skills
- Analytical and highly motivated self-starter
- Detail oriented problem solver
- Strong communication and interpersonal skills
This is a full-time permanent role working 40 hours a week on-site. Our hours of operation are 8:15am to 5:00pm Monday to Friday.
If you are a strategic thinker with a proven track record in quality assurance and product improvement, we encourage you to apply and contribute to the success of our dynamic team at CWD!
CWD is an equal opportunity employer and is dedicated to creating a diverse and inclusive work environment. We are committed to providing accommodations for people with disabilities throughout the recruitment process, and upon request, will work with qualified job applicants to provide suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability. Applicants must make their accommodation needs known upon requests for interviews.
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