Network Security Engineer (Palo Alto) - Hybrid

Description: POC: Bharath Subramanya

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Job title: Network Security Engineer (Palo Alto)

Work Location: Richardson, TX

Vendor Rate: *** per hr

Minimum years of experience: 8 yrs

Would you require the candidates to meet you for in person interview? No

Is Skype/WebEx interview, OK? Ok

Is this onsite/remote position: Hybrid (to work from *** Office)

If onsite, will you be considering relocation candidates: Yes

Does this position require Visa independent candidates only? Yes

Job Description:

8+ years’ experience with strong technical and subject matter expertise in the following security specialties:

Firewall: Palo Alto

VPN - IPSEC, SSL

IPS: Palo Alto

Panorama Dashboard, PRISMA

Customer service experience preferably in a Global Operations center environment

Ticketing system knowledge- Service Now

Flexibility with the ability to manage stressful situations and adapt to rapidly changing environments and requirements

Ability to work with Operations and Engineering on the priority of issues to resolve the urgent customer impacting issues first

Exceptional documentation and communication skills.

Experience in leading Firewall teams will be a plus.

Responsibilities

Planning and executing operations such as Major/Minor upgrade, Faulty firewall replacement, migration from one firewall to another firewall, new firewall build tasks.

P1/P2/P3 Incident Resolution

Ticket resolution - work on troubleshooting L1/L2/L3 tickets, support the operation of advanced Network Security Services and resolve escalations

Queue Management - keep a watch on queue and assign tickets

Service Request - working on request for changes as per client requirements

Perform the Normal/ Standard changes as per client defined process and work instructions

Be a Subject Matter Expert (SME) on Palo Alto Firewall

Create Standard Operation Procedure documents

Attend client calls and other technical meetings

Creation of Problem tickets and Root Cause analysis (RCA)

Identify areas of Service Improvement Program (SIP) for client to proactively reduce incidents

Review documentation

Work with hardware/software vendors, TAC to resolve problems

Coordinate shifts and exchange handoff between various shifts

Cross-train and mentor juniors, participate in various network and security related projects

Perform other duties as assigned such as monthly compliance, SLA/KPI etc. Any additional task given to the incumbent from time-to-time based on business needs.

Please provide the TOP skills, and the years of experience that you’ll consider:

Palo Alto Firewall - 8+ years

Any additional information you would like to share about the project specs/nature of work:

Prefer candidates who have worked on large enterprises with 100+ Palo Alto Firewalls.

Should be capable of collaborating with multiple CIS teams for resolving outstanding issues and improve service delivery.

Custom Fields:

Name: Intake Call Requested

Value: true

Name: Intake Call Completed

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