Senior IT Support / System Administrator (Microsoft 365 & Cybersecurity Focus)

COMPANY OVERVIEW

Amerit Consulting was established in 2001 and supports Fortune 500 clients across the United States with over 2,400 consultants nationwide.

• One of Inc. Magazine's Fastest Growing Private Companies
• One of the largest Disabled Veteran-Owned staffing firms in the United States
• Corporate headquarters in Sacramento, California

Learn more: www.ameritconsulting.com

POSITION OVERVIEW

Amerit Consulting is seeking an experienced Senior IT Support / System Administrator to support approximately 30 users across our India and US operations.

LOCATION

Chandigarh, India (Hybrid / Primarily Remote)

Office located in IT Park, Kishangarh, Chandigarh

Work Schedule: Overnight shift aligned with US Pacific Time (California) with some flexibility across US time zones.

This position combines Tier 1/2 IT Support, Microsoft 365 Administration, Systems Administration, Endpoint Management, and Cybersecurity. The ideal candidate is technically strong, customer-focused, security-conscious, and comfortable supporting US-based users through phone, email, and remote troubleshooting.

This role offers significant career growth into:

• Microsoft Azure Administration
• Microsoft Intune & Endpoint Management
• Automation using PowerShell
• IT Infrastructure
• Security Administration
• IT Policy Development
• Cloud Operations
• Systems Engineering

You will report directly to the US-based IT Director and work closely with senior IT leadership.

Salary is highly competitive and will be based on experience. Exceptional candidates can expect an attractive compensation package. Relocation assistance is available for the right candidate.

KEY RESPONSIBILITIES

IT Support & Help Desk

• Provide Tier 1 and Tier 2 technical support to employees across India and the United States
• Manage the IT Help Desk and ensure timely ticket resolution
• Troubleshoot Windows desktops, software, Microsoft 365 applications, printers, and peripherals
• Assist with employee onboarding, offboarding, and end-user training
• Deliver outstanding customer service while maintaining professionalism

Microsoft 365 Administration

• Administer Microsoft 365 users, mailboxes, licensing, distribution groups, and security settings
• Manage Microsoft Entra ID identities and device enrollment
• Configure Conditional Access and identity security policies
• Support Microsoft Defender security features
• Assist with Microsoft Intune administration and policy management
• Support Windows Autopilot deployments
• Manage BitLocker and endpoint security configurations

Systems & Infrastructure Support

• Support Windows PCs, laptops, printers, firewalls, and biometric devices
• Maintain hardware inventory and lifecycle tracking
• Ensure secure handling of company assets
• Support Windows Server and endpoint environments
• Coordinate hardware setup, replacement, and troubleshooting

Cybersecurity

• Follow security-first IT practices
• Implement least-privilege access principles
• Help protect against phishing, malware, ransomware, and unsafe browsing
• Support endpoint security initiatives
• Follow established security policies and authorization procedures

Discover our full range of relocation jobs with comprehensive support packages to help you relocate and settle in your new location.

• Contribute to maintaining a secure Microsoft 365 environment

Vendor Management

• Coordinate with hardware vendors and external service providers
• Manage support cases and procurement activities
• Communicate professionally with both US and India-based stakeholders
• Assist with vendor troubleshooting and issue resolution

Advanced Growth Opportunities

Depending on experience and career progression, you'll also gain exposure to:

• Microsoft Azure Administration
• Azure Virtual Machines
• Azure Networking
• Backup & Disaster Recovery
• PowerShell Automation
• SQL Reporting
• Microsoft 365 Security Architecture
• IT Policy Development
• Internal PHP/MySQL application support (optional)
• Enterprise Systems Administration

REQUIRED QUALIFICTIONS

• Bachelor's degree in Computer Science, Information Technology, or a related field
• 5+ years of experience in IT Support, System Administration, or Infrastructure Support
• Strong experience supporting Windows desktop environments
• Hands-on experience administering Microsoft 365
• Understanding of Microsoft Entra ID (Azure AD)
• Experience with Windows Server environments
• Experience with hardware inventory management

Interested in relocating to India? Check out our comprehensive Relocation Jobs in India page with detailed relocation packages and benefits.

• Strong troubleshooting and analytical skills
• Security-conscious mindset with knowledge of cybersecurity best practices
• Ability to quickly learn new technologies and internal applications

PREFERRED SKILLS

Experience with one or more of the following is highly desirable:

• Microsoft Intune
• Windows Autopilot
• Microsoft Defender
• Azure Administration
• PowerShell scripting
• SQL reporting
• PHP/MySQL development
• Microsoft Endpoint Management
• NIST Cybersecurity Framework or similar security frameworks
• Intune policy design and deployment

REQUIREMENTS - COMMUNICATION

• Well-rounded interpersonal & verbal communication skills (THIS IS BIG!) as this individual will be entirely and exclusively communicating with US based users both via phone and email.
• Comfortable in supporting distributed teams across India and US.
• Strong customer service aptitude and attitude.
• Ability to work independently and prioritize effectively.

Why Join Amerit Consulting?

• Competitive compensation (salary not limited for exceptional candidates)
• Relocation assistance available
• Exposure to Microsoft Azure, Microsoft 365, Intune, and enterprise infrastructure
• Opportunity to grow into Systems Administration and Cloud Engineering
• Work directly with experienced US-based IT leadership
• Hybrid work model with flexibility
• Long-term career growth in enterprise IT operations