IT Support Engineer

Your Experience at a Glance

We are hiring an IT Support Engineer for our client (Code Name: DOSEY), a fast-growing HealthTech innovator building advanced digital platforms that simplify healthcare operations across providers, pharmacies, and patients. In this role, you will be part of a global IT operations team, supporting infrastructure and users across multiple geographies. You’ll work hands-on with

modern cloud-based systems, SaaS tools, and endpoint management solutions to ensure seamless IT operations for a distributed workforce. If you enjoy solving complex technical issues, thrive in a fast-paced environment, and want to be part of a mission-driven global technology company, this

opportunity is for you.

🏢 About the Client (Code Name: DOSEY)

DOSEY is a high-growth healthcare technology company that delivers API-driven, cloud-native solutions for electronic prescriptions, patient communications, and real-time insurance verifications. The company serves healthcare providers and pharmacy networks across the

United States and is backed by leading investors in the digital health space. With a distributed technology team in India, DOSEY is scaling its global operations and expanding its world-class engineering and IT infrastructure capabilities.

🔧 Key Responsibilities

Technical Support & IT Operations

● Provide L1–L2 IT support to employees across multiple locations and time zones ( Europe Shift)

● Troubleshoot hardware, software, and network issues promptly to minimize downtime.

● Manage user accounts, access permissions, and onboarding/offboarding in Azure AD, O365, and other enterprise systems.

● Support and administer core tools such as Intune, Endpoint Manager, MDM, Slack, Zoom, and VPN solutions.

● Handle installation, configuration, and maintenance of end-user laptops (Windows/Mac).

System Administration & Security

● Ensure compliance with IT security and data protection policies, including MFA and device compliance standards.

● Coordinate with security and compliance teams for timely patching, encryption, and system hardening.

● Maintain accurate asset inventories and IT documentation for all devices and software licenses.

Cloud & SaaS Operations

● Support cloud-based tools and integrations (e.g., Azure, AWS, GCP, or equivalent).

● Assist in automation of recurring IT workflows and deployments.

● Partner with global IT team to ensure business continuity, backups, and SLA adherence.

Collaboration & Communication

● Provide excellent customer service to internal users with empathy and professionalism.

● Collaborate cross-functionally with engineering, operations, and compliance teams to ensure secure and efficient IT operations.

● Document troubleshooting steps and contribute to IT knowledge bases and SOPs.

✅ Required Skills & Qualifications

● Bachelor’s degree in Computer Science, Information Technology, or equivalent experience.

● 2-4 years of IT support or systems administration experience in global or distributed teams.

● Strong working knowledge of:

○ Windows, macOS, and Linux environments

○ Azure Active Directory, Microsoft 365, and Endpoint Manager

○ VPN configuration, network troubleshooting, and firewalls

○ Collaboration tools: Slack, Zoom, Google Workspace

● Experience with automation scripts (PowerShell, Bash, or Python) is a plus.

● Exposure to IT compliance frameworks like SOC2 or HIPAA preferred.

● Excellent communication and customer service skills.

🌟 Why Join DOSEY (Code Name)

● Be part of a global healthtech company transforming the way healthcare operates.

● Work with cutting-edge cloud tools and enterprise systems in a remote-first setup.

● Collaborate with top engineering and IT leaders across the US and India.

● Opportunity to shape IT processes for a rapidly scaling international organization.