Senior Business Analyst for Default Operations

Brief Description

What You’ll Do

Partner with default operations teams (loss mitigation, foreclosure, bankruptcy, investor reporting) to document current-state workflows, pain points, and system gaps

Elicit, write, and manage business requirements, user stories, and acceptance criteria for AI-assisted workflows, including decisioning tools, exception handling logic, and rule-based automation in Azure DevOps / Jira

Build process maps, swim-lane diagrams, and data flow documentation for end-to-end servicing workflows

Facilitate requirements workshops and working sessions with US-based stakeholders across time zones

Support UAT planning, test case development, and defect triage in coordination with QA and business teams

Analyze data to identify trends, gaps, and opportunities in default operations performance

Drive adoption of new features through training materials, runbooks, and stakeholder feedback loops

Manage dependencies and coordinate across product, engineering, compliance, and operations

Education and Experience

Must Have

5+ years of experience as a Sr Business Analyst, with demonstrated ownership of end-to-end requirements for software or operational feature delivery

Bachelor’s degree in Business, Engineering, Computer Science, or a related field

Strong process documentation skills: BRDs, user stories, process maps, swim-lane diagrams, acceptance criteria

Proficiency in Azure DevOps, Jira, or equivalent project/requirement tracking tools

Comfortable working with data: ability to analyze reports, identify trends, validate data, and produce clear findings using Excel or BI tools

Experience with Agile development methodologies

Acts with a sense of urgency; bias toward action and delivery

Preferred

Familiarity with US mortgage servicing operations—loss mitigation, default, foreclosure, bankruptcy, or investor reporting

Prior exposure to mortgage default servicing platforms—experience with Sagent tools (LoanServ, Tempo, or related modules) is a strong plus

Understanding of GSE (Fannie Mae, Freddie Mac), FHA/VA, and CFPB regulatory requirements relevant to default servicing

Familiarity with data governance, data quality frameworks, or reporting platforms

Experience writing requirements for workflow automation, rule engines, or exception management tools

Work Environment

This role routinely uses standard office equipment such as computers, phones, photocopiers etc. Ability to sit for long periods of time is essential.

Position Type and Expected Hours of Work

This is a full-time, hybrid position based out of Gurugram or Bengaluru. Days and hours of work are Monday through Friday, 1.00PM to 10.00PM or 2:00 PM to 11:00 PM IST, to ensure overlap with US Central Time operations. Relocation assistance is available for qualified candidates.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.