AI Summary
We are seeking a knowledgeable and customer-focused Salesforce Administrator to serve as an internal expert on our Salesforce platform. The role involves streamlining business processes, ensuring system stability, and driving user adoption through training and ongoing support. The ideal candidate should have 2-4 years of Salesforce experience and Salesforce Administrator Certification.
Key Highlights
Salesforce administration
Business process optimization
User training and support
Key Responsibilities
Manage Salesforce administrative functions
Analyze business workflows and recommend scalable solutions
Provide high-quality end-user support
Conduct user training sessions
Build and maintain reports and dashboards
Create and maintain documentation
Perform data quality management and data cleansing activities
Own user lifecycle management
Lead projects assigned by the Enterprise Applications Manager
Technical Skills Required
Benefits & Perks
Medical, Dental, Vision, HSA, Life Insurance
401(k)
Paid professional development
Nice to Have
Advanced Salesforce Administrator Certification
Job Description
THIS ROLE IS FULLY ON-SITE IN AUSTIN TEXAS
Overview
We are seeking a knowledgeable and customer-focused Salesforce Administrator to serve as an internal expert on our Salesforce platform. In this role, you will play a critical part in streamlining business processes, ensuring system stability, and driving user adoption through training and ongoing support.
You’ll also partner closely with call center administrators to optimize workflows and improve performance, making this a highly collaborative and impact-driven role.
Full-time, on-site in Austin TX
Schedule: Monday - Friday, 8am - 5pm
Compensation 80,000 - 85,000K
Job Responsibilities
- Manage Salesforce administrative functions including user access, roles, and permissions
- Analyze business workflows and recommend scalable solutions to improve efficiency
- Support and maintain Salesforce-integrated applications
- Provide high-quality end-user support by managing and resolving support tickets in a timely manner
- Conduct user training sessions to drive adoption and effective platform use
- Build and maintain reports and dashboards to support business insights
- Create and maintain documentation, including SOPs and process guides
- Perform data quality management and data cleansing activities
- Own user lifecycle management (onboarding, updates, offboarding)
- Lead projects assigned by the Enterprise Applications Manager
- Gather business requirements and translate them into technical solutions
- Develop QA test plans and facilitate User Acceptance Testing (UAT)
- Deploy solutions and ensure successful rollout, including user readiness and post-launch support
- Troubleshoot issues both virtually (e.g., Zoom) and in person
- Perform mass data updates using Data Loader
- Maintain and optimize Salesforce configurations
- Support automation using Salesforce Flow
- Utilize and understand Apex Triggers, SOQL, and SOSL queries
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- Bachelor’s degree preferred
- 2–4 years of Salesforce experience or equivalent
- Salesforce Administrator Certification required
- Advanced Salesforce Administrator Certification preferred
- Strong written and verbal communication skills
- Proficiency in Microsoft Office
- Strong problem-solving skills and ability to perform under pressure
- Ability to thrive in a fast-paced environment
- Proven ability to collaborate effectively across diverse teams
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- Medical, Dental, Vision, HSA, Life Insurance, Disability Coverage, and Pet Insurance
- 401(k), Employee Assistance Program (EAP), UHC Rewards, Rally Health, and One Pass Select
- Paid professional development, leadership training, and relocation opportunities nationwide
- 80 hours of PTO, 6 paid holidays, and Volunteer Paid Time Off (VPTO)
DaBella is a values-focused company that works for people who want to work to help others create value. The kind of company people want to work with and work for. We do it differently than most.
Change is constant, but our values remain steadfast: We Lead, We Care, We Grow.
#INDCORPORATE
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