IT Project Manager

Join the Virtual Latinos Core Team!

We're building the most dynamic remote team in Latin America—and we want you on board. As part of the Virtual Latinos Team, you'll play a key role in shaping how we serve our clients and empower our growing community of professionals across the region.

If you're driven, collaborative, and ready to make an impact, this is your chance to grow with a team that's redefining remote work.

Compensation & Details

Pay Rate:

• Hourly Rate: $14–$15
• Full-time Biweekly Rate (40 hours per week 80 total):
• 💡 All roles are hourly-based and paid bi-weekly via third-party platforms. Rates are non-negotiable once offered.

Schedule:

Monday–Friday, 9-hour shift (including a 1-hour lunch), From 7 AM – 4 PM PST.

Perks of Joining the Virtual Latinos Staff

• Long-term, stable position (not project-based)
• PTO and medical stipend based on time with the company
• Supportive, growth-oriented team culture
• Opportunities to increase your rate by learning and contributing
• Clear career growth paths within the company

Department: Learning & Development - Academy Team

Employment Type: Full-Time

Job Summary

We are seeking an IT Project Manager to lead the IT Team by overseeing IT support operations, coordinating technology projects, and driving process improvements that enhance internal service delivery. This role will be responsible for leading the IT Support team, ensuring effective ticket management, maintaining service quality, and fostering a collaborative, customer-focused support environment.

The IT Project Manager will work closely with the Director of IT Operations, IT team members, and cross-functional stakeholders to define project requirements, manage timelines, track deliverables, and ensure successful project execution. This position will serve as the primary point of contact for project updates, risks, escalations, and communication while ensuring projects and support processes are delivered with consistency and quality.

We are looking for a highly organized, detail-oriented professional with strong IT operations knowledge, project management experience, and the ability to improve workflows, documentation, and team performance in a remote work environment.

Job Tasks:

Team Leadership & Support Oversight

• Lead the IT Support team, providing clear direction, setting goals, and ensuring accountability.
• Oversee the ticket management process, ensuring tickets are triaged, prioritized, and resolved according to SLAs.
• Monitor trends and recurring issues in the ticket system, working with the team to identify root causes and recommend process improvements.
• Foster a collaborative, service-oriented culture within the IT Support team, ensuring high-quality internal customer service.

Project Coordination & Delivery

• Manage incoming IT-related projects, ensuring they are properly scoped, planned, and tracked.
• Work closely with the Director of IT, IT team members, and other departments to define project requirements, timelines, and deliverables.
• Assign resources and track progress across multiple projects, ensuring timely delivery and clear communication with stakeholders.
• Maintain and update project documentation, timelines, and progress reports.
• Act as the main point of contact for project status updates, risks, and escalations.
• Ensure QA in project delivery and ticket submission.

Process & Workflow Management

• Ensure IT processes are clearly documented following the company’s formatting, followed consistently, and continuously improved based on feedback and lessons learned.
• Work closely with the team to ensure processes and workflows are well-documented and effectively communicated to relevant teams.
• Develop and improve internal workflows for both support requests and project delivery, ensuring alignment with the company’s needs.

Required Skills:

• Bachelor’s degree in Information Technology, Project Management, Business Administration, or related field (preferred).
• 3+ years of experience managing IT projects, support teams, or technical operations.
• Strong knowledge of IT support processes, ticketing systems, and service delivery best practices.
• Experience with project management tools (e.g., Asana, Monday.com, ClickUp, or similar).
• Familiarity with remote work environments and tools (Google Workspace, Slack, Zoom, etc.).
• Excellent organizational and time management skills, with the ability to manage multiple priorities simultaneously.
• Strong problem-solving abilities and attention to detail.
• Excellent communication skills in English, both written and verbal, with the ability to work effectively with both technical and non-technical stakeholders.

Nice to Have Skills:

• Experience implementing or optimizing a ticketing/helpdesk system.
• Technical background in IT systems, infrastructure, or software administration.
• Familiarity with Agile or hybrid project management methodologies.
• Experience working in a fully remote environment.
• Experience tracking and improving team performance through metrics and reporting.
• Experience with CRMs is a plus