AI Summary
Provide Tier 1/Tier 2 technical support to end users. Troubleshoot hardware, software, and network issues. Deliver excellent customer service in a remote support environment.
Key Highlights
Remote IT Technician
Tier 1/Tier 2 technical support
Troubleshoot hardware, software, and network issues
Key Responsibilities
Provide remote technical support via phone, email, chat, and remote desktop tools.
Troubleshoot Windows, Microsoft 365, hardware, software, printer, VPN, and network issues.
Install, configure, and support desktops, laptops, peripherals, and software.
Manage user accounts, password resets, and permissions in Active Directory/Azure AD.
Document incidents and resolutions using an IT ticketing system.
Escalate complex technical issues as needed.
Deliver timely, professional customer support while meeting SLA targets.
Technical Skills Required
Benefits & Perks
100% remote
Contract / Full-Time employment
Nice to Have
Microsoft 365
Office 365
Active Directory
Azure AD
Windows 10/11
ServiceNow
Jira
Intune
SCCM
VPN
TCP/IP
DNS
DHCP
Remote Desktop
TeamViewer
AnyDesk
Zoom
Microsoft Teams
Printer Support
Hardware Support
Software Installation
ITIL
Job Description
Job Title: Remote IT Technician 100% Remote USA
Location: 100% Remote Anywhere in the USA
Job Type: Contract / Full-Time
Shift: 1st Shift Monday Friday
Job Summary
We are seeking a Remote IT Technician to provide Tier 1/Tier 2 technical support to end users. The ideal candidate will have experience troubleshooting hardware, software, Windows environments, Microsoft 365, Active Directory, and basic networking while delivering excellent customer service in a remote support environment.
Key Responsibilities
Provide remote technical support via phone, email, chat, and remote desktop tools.
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Install, configure, and support desktops, laptops, peripherals, and software.
Manage user accounts, password resets, and permissions in Active Directory/Azure AD.
Document incidents and resolutions using an IT ticketing system.
Escalate complex technical issues as needed.
Deliver timely, professional customer support while meeting SLA targets.
Required Qualifications
2+ years of IT Support, Help Desk, Service Desk, or Desktop Support experience.
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Knowledge of Active Directory/Azure AD.
Basic networking knowledge (TCP/IP, DNS, DHCP, VPN).
Experience using remote support and ticketing tools (ServiceNow, Jira, Remedy, Zendesk, etc.).
Strong troubleshooting, communication, and customer service skills.
Preferred Skills
Microsoft 365, Office 365, Active Directory, Azure AD, Windows 10/11, ServiceNow, Jira, Intune, SCCM, VPN, TCP/IP, DNS, DHCP, Remote Desktop, TeamViewer, AnyDesk, Zoom, Microsoft Teams, Printer Support, Hardware Support, Software Installation, ITIL.
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