IT Director - Luxury Resort Technology Leadership

The Role

As IT Director, you'll own the resort's entire technology environment — from infrastructure and security to vendor management and team leadership. This is a high-visibility position reporting into resort leadership.

Reponsibilities:

• Lead the strategy, design, and continuous improvement of the resort's IT infrastructure — ensuring it's scalable, reliable, and secure
• Manage technology projects end-to-end, keeping delivery on time, on budget, and on spec
• Oversee day-to-day operations across PMS, POS, financial systems, document management, spa/retail/recreation systems, telecom/PBX, and security systems
• Own user access administration, ensuring proper authorization and clean provisioning/deprovisioning
• Drive incident management and proactive stakeholder communication

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• Monitor and optimize network performance property-wide
• Ensure backups and disaster recovery are tested and documented
• Evaluate emerging technology and recommend improvements that boost efficiency
• Enforce IT policy and maintain compliance with PCI-DSS, GDPR, and other regulatory standards
• Deliver training to improve technology adoption across the team
• Manage vendor and contractor relationships, plus hardware/software/license inventories
• Run cost-benefit analysis on IT investment decisions

Qualifications:

• 8+ years of progressive IT leadership experience
• Degree or accreditation in IT, Computer Science, or related field
• Certifications such as MCSE, CCNA, CCNP, PMP, or ITIL preferred
• Prior experience in luxury hotels, resorts, or hospitality
• Strong technical grounding in Windows server/desktop environments, Opera PMS, POS systems, HRIS, and telecom platforms
• Working knowledge of network architecture, VLANs, IPTV, VoIP, and videoconferencing

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• Experience with VMware, SCCM, backup/recovery platforms, and enterprise security
• Familiarity with PCI-DSS, GDPR, and information security governance
• A leader who can juggle competing priorities under pressure, work independently, and build a collaborative team culture
• Flexibility to support after-hours needs during service disruptions or critical incidents

Benefits:

Beyond competitive pay, this role comes with a comprehensive benefits package — including medical, dental, vision & life insurance, 401(k) match, generous PTO, subsidized housing, complimentary meals and transportation, and exclusive perks across properties.

Also offering 1K in monthly housing + 3K in relocation.