Job Title: Systems Engineer
Location: Remote
Job Type: Full-time
Opportunity Details
Have you ever wanted a 100% remote, work from home, full-time 3-day - 36 hour working week?
Weekends are overrated! so why not work them and have the remainder of the week to yourself… 3x 12-hour shifts needed Saturday, Sunday, Monday 4am-4pm
Buchanan Technologies is seeking an experienced Level 2 Systems Engineer to assist our business customers within our Managed Services IT department primarily supporting our clients in the US and Canada. We are seeking a jack of all trades with experience in Infrastructure, Server, Cloud, Networking, and telecommunications, you will need demonstrated advanced problem-solving skills, have excellent communication skills both verbal and written and be willing to proactively support Buchanan Technologies and our business customers.
Buchanan provides a supportive environment, great remote culture, and opportunity for growth! Additionally, we offer paid education and training opportunities. This role adheres to all NZ employment legislation with standard NZ entitlements and statutory days observed.
All IT equipment provided, Laptop, Monitors, Headset
Competitive salary provided
Responsibilities
- Maintain, update, and monitor customer systems.
- Maintain, update, and monitor customer client workstations and application software.
- Monitor internal ticketing (ITSM) system to assist in the support for customers adhering to ITIL standards
- Administration and Management of Various backup systems.
- Use remote monitoring and management (RMM) company tools for numerous tasks, including:
- OS and third-party application patching.
- Monitor and management of devices.
- Reporting.
- Install, upgrade, support, and troubleshoot Windows 10/11 OS and application issues escalated from our L1 support center.
- Maintain and Monitor client Cloud infrastructures
- Perform preventative maintenance tasks on a variety of devices.
- Support network devices (switches, routers, firewalls, WiFi controllers, etc.).
- Develop trends by monitoring and analyzing tickets, problems, and support requests.
Requirements
Knowledge and troubleshooting proficiency of:
- 5+ years of experience maintaining, operating, and managing IT environments.
- 2 years Minimum experience as a Systems engineer
- Server operating systems and system administration (Windows, MAC).
- Active Directory, DNS, Group Policy, and other Windows-based services competencies.
- Cloud computing technologies (M365, Azure).
- General knowledge of network devices such as routers, switches, WIFI, and tools (Cisco, Sophos, Fortigate, Watchguard, Sonicwall).
- Use of MS Office product suite, particularly Excel, Power Point, and Word.
- Experience in monitoring/management tools such as SCCM, BMC Remedy, Connectwise Automate, Service now, and/or more are preferred.
- Prior experience with an ITSM service management ticketing system.
- Experience within an asset management system.
- Ability to work proactively and effectively with customers and deliver high-quality support in a timely manner.
- Strong organizational skills.
- High degree of professionalism with the ability to provide exceptional customer service to clients.
- Ability to work well independently and in a team setting.
- Excellent Customer Service skills. Excellent written and verbal communication skills.
