Lead a portfolio of enterprise cyber security clients, drive service excellence, and ensure client satisfaction. Requires strong stakeholder management, ITIL knowledge, and cyber security understanding.
Key Highlights
Key Responsibilities
Technical Skills Required
Benefits & Perks
Job Description
About this position
100% Remote – USA | West Coast USA working hours | $110,000 to $130,000 per annum | US Citizen or Green Card Holder required | No B2B, C2C or Contractor arrangements available
Are you passionate about customer success, cyber security, and delivering outstanding service outcomes?
We're seeking an experienced Service Delivery Manager (SDM) to become the trusted advisor and primary relationship owner for a portfolio of cyber security clients. You'll work closely with senior stakeholders, operational teams, and cybersecurity professionals to ensure exceptional service delivery, client satisfaction, and long-term retention.
✔ Managing a portfolio of enterprise cyber security clients
✔ Leading monthly service reviews and executive stakeholder engagements
✔ Acting as the primary escalation point for major service issues and security incidents
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✔ Driving SLA performance and continual service improvement initiatives
✔ Providing strategic guidance and translating technical delivery into business value
✔ Identifying opportunities to expand and enhance client services
✔ Working closely with SOC, engineering, sales and delivery teams to ensure exceptional customer outcomes
✔ Experience in Service Delivery, Customer Success, Account Management, or Managed Services
✔ Strong client-facing and stakeholder management skills
✔ ITIL knowledge and experience managing SLAs and service performance
✔ Understanding of cyber security, managed services, or technology delivery environments
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✔ Excellent communication and relationship-building abilities
✔ Commercial awareness with a customer-first mindset
✔ Ability to manage multiple clients, competing priorities, and escalations professionally
Fully remote role
Work with cutting-edge cyber security services
High-impact client-facing position
Collaborative, fast-growing organisation
Opportunity to influence client success and strategic growth
If you're a relationship-driven professional who enjoys combining customer success, service excellence, and cyber security, we'd love to hear from you.
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