Senior Systems Engineer - Cloud, Desktop, and Network Support

Position Summary

As a Senior Systems Engineer, you will play a key role in our technical delivery team by working with a Client Technology Manager (CTM) to drive the technology programs, including Cloud implementation and support, desktop engineering escalation and networking for a defined portfolio of clients. Using the latest and greatest technologies and solutions, you will support the client’s innovation by following a set of standards and best practices in a rapidly evolving technology landscape.

This is a remote role for our location in Chicago, IL. Candidates must live within the area, as they may be required to visit client sites when needed.

Position Responsibilities

• Collaborate with, and act as a tier 3 escalation point for Client Technology Management, Service Desk, Engineering and other client support teams

• Provide advanced support of cloud infrastructures such as Microsoft 365/Azure, Amazon Web Services (AWS), Google Cloud Platform (GCP), and ECI’s proprietary technology

• Implement and manage enterprise mail platform and security systems such as Microsoft Exchange, Google Workspace, Proofpoint Essentials and Mimecast

• Execute basic tasks on enterprise switching, routing, security and wireless systems like VLAN changes, ACL updates, key rotations, and port reconfigurations

• Take ownership of complex technical challenges and provide long term fixes based on root cause analysis

• Document processes and procedures which explain system functionality or regular tasks to contribute to our internal knowledge base including architecture diagrams, runbooks, and standard operating procedures (SOP)

• Audit undocumented client environments and provide technical recommendations based on findings

• Apply best-practice configurations to client security platforms such as Azure Active Directory Conditional Access, DUO Multifactor Authentication (MFA) services, and zero-trust services such as Cloudflare and iBoss

• Provide high-level consultation on information security fundamentals such as good password hygiene practices, multi-factor authentication recommendations and social-engineering defense

• Perform system maintenance tasks including software and operating system patching, software version upgrades, critical patch applications, and vulnerability remediation

• Provide advanced support of Active Directory such as Domain Controller upgrades, Group Policy creation, scheduled software deployments, network policy maintenance, and certificate management

• Interface with common technology support tools such as Remote Monitoring and Management (RMM),

• Mobile Device/Mobile Application Management, Anti-Virus/Anti-Malware

• Collaborate cross-functionally to ensure successful delivery of project implementations, migrations, and upgrades

• Acting as a technical lead for small projects and maintain accountability to delivery of scope

Position Requirements

• Bachelor’s degree in an Information Technology related field, or a minimum of 6+ years comparable experience in a technology administration role

• Advanced knowledge of Microsoft Operating Systems such as Windows Server and Windows 10/11

• Advanced administration experience with Public Cloud platforms with focus in Microsoft 365 and Azure (Azure AD, Exchange Online, SharePoint Online, OneDrive for Business, Teams, Intune)

• Experience in administration of e-mail platforms and security integrations such as Exchange Online

• Experience in virtualization administration on platforms such as VMware vSphere and Hyper-V

• Hands on experience in deployment and management of routing, switching, wireless, and security appliance technologies using vendors such as Cisco, Palo Alto Networks, and Meraki

• Proficient in incident response management during security events and high-priority escalations, as well as disaster recovery and business continuity activation

Working Conditions

• Ability to work in an independent environment with moderate supervision

• Ability to work under a moderate noise level (i.e. working on an open floor with printers, telephones, and computers)

• Ability to travel for business and work beyond normal business hours when necessary

• Ability to be flexible and successfully respond to multiple work pressures

• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components