Experienced IT Support Specialist needed to provide remote technical support for Windows and macOS users. Key responsibilities include troubleshooting hardware/software issues, managing support tickets, and assisting with AI tools like Claude, Cursor, and ChatGPT. Strong Windows and macOS knowledge required.
Key Highlights
Key Responsibilities
Technical Skills Required
Benefits & Perks
Nice to Have
Job Description
Location: Remote - United States
Employment Type: Contract
Work Authorization: Open to all visa types
Experience: 8-10 years
Job Summary
We are seeking an experienced IT Support Specialist to provide remote technical support. The ideal candidate is comfortable supporting both Windows and Mac environments and has hands-on familiarity with modern AI productivity tools such as Claude, Cursor, and ChatGPT.
Key Responsibilities
- Provide Tier 1/Tier 2 technical support to end users across Windows and macOS platforms
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- Troubleshoot hardware, software, network connectivity, and application issues
- Support and assist users with AI-powered tools (Claude, Cursor, ChatGPT) including setup, access, and basic usage questions
- Manage and resolve support tickets within SLA timeframes
- Perform user account and access management (provisioning/deprovisioning)
- Document issues, resolutions, and standard operating procedures
- Escalate complex issues to appropriate internal teams as needed
- Support software installations, updates, and patch management
Required Qualifications
- Proven experience in IT support / help desk roles
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- Strong working knowledge of Windows operating systems
- Strong working knowledge of macOS
- Familiarity with AI tools such as Claude, Cursor, and/or ChatGPT
- Excellent troubleshooting and communication skills
- Ability to work independently in a fully remote environment
- Must be based in the United States
Preferred Qualifications
- Experience supporting enterprise/client environments (e.g., prior work with large IT services firms)
- ITIL or similar service management framework familiarity
- Experience with remote desktop and ticketing tools
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