Senior ICT Support Engineer

Your new employer

itac.technology is an agile, modern tech solutions partner Based in Byron Bay servicing the Northern Rivers area, Gold Coast and beyond. itac.technology delivers hassle-free IT, values driven solutions to SME businesses with an exceptional level of care in their approach. Focussing on long term partnerships, providing expertise in the issues facing SMEs and offering continuous improvement opportunities for clients itac.technology is the IT partner of choice.

itac.technology is growing and is looking for its next Senior ICT Support Engineer who is keen to be part of the ongoing growth and success.

Please DO NOT apply for this role if you:

• Do not live within commuting distance to Byron Bay, NSW Australia
• Do not have more than 10 years experience in an IT Support or equivalent role

Applicants who do not satisfy this criteria will not be successful so please do not apply

Why choose itac.technology?

• Location – you can surf, coffee, yoga, sleep or whatever brings out your A-Game.
• Looking to stay in Australia? Sponsorship opportunities available.
• If you are looking for some flexibility and balance this could be the role for you!
• Have a hand in company growth and direction, shaping your own role to fit your interests and the business needs.
• Our people and relationships are priority 1! Be part of a small team with a strong emphasis on values and culture.
• We're agile, honest with open comms and constantly seeking ways to do what we do with enhanced excellence.
• Use your experience to mentor junior team members.
• No one day is the same! Get exposure to a variety of technologies and projects.

In this role, you will be responsible for:

• Deploying and managing projects for Microsoft 365, Google Workspace and associated cloud services
• Heading up the evolution of our managed support and cybersecurity offering

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• Managing and supporting our managed support and cybersecurity agreement clients
• Resolving support enquiries within your specialization
• Sharing level 1 and level 2 support workload with rest of team
• Monitoring and responding to incidents or alerts via our technology stack or direct user requests
• Time tracking, logging job notes via our PSA
• Developing and maintaining SOPs and documentation within your specialisation
• Delivering thoughtful, values-aligned outcomes to clients, the itac.technology way!

More about the role:

• This role is flexible to start at 3-5 days a week, ultimately resulting in full time permanent position based on 3 and 6 month performance based reviews
• A starting salary between $90,000 - $120,000 is offered, tailored to existing skill level and subject to performance based review

What’s ITAC is looking for?

• Ideally, you’ll have 10+ years in a Technology Solutions Provider, Managed Service Provider or System Admin environment and experience/curiousity in the areas listed above.
• You will already live within commuting distance of our office in Byron Bay, NSW. We apologise, but overseas or remote work applications will not be considered.
• You’ll thrive on working autonomously using your 10+ years experience to approach all manner of bespoke IT issues whilst also having an appreciation of our systemised approach, using and maintaining our SOPs, to deliver consistent outcomes no matter the client.
• Certifications or proven experience in cybersecurity, end user support via a PSA, Google Workspace and Microsoft 365 are highly regarded.
• Your personal/professional values will be aligned with the itac.technology way and culture fit will be effortless.
• You’ll work from the office, in a collaborative, team environment nurturing and contributing to the culture, having some fun along the way.

How to apply?

If you are keen to join a forward thinking company and think you have what it takes, then please apply now! Send your CV with cover letter to [email protected]

Note we are not seeking candidates referred by recruitment agencies.