Senior L2 Operations Engineer - SAP BTP Cloud Integration | 24/7 Support
Manage enterprise-level integration services, provide 24/7 operational oversight, and resolve high-impact technical incidents. Requires strong problem-solving skills, familiarity with ITSM workflows, and experience in public cloud infrastructures.
Key Highlights
Key Responsibilities
Technical Skills Required
Benefits & Perks
Job Description
🚀 L2 Operations Engineer | SAP BTP Cloud Integration | 24x7 Support
🌍 Remote (EU-Based) | 📄 12-Month B2B Contract |
Our client, a premier global consulting firm, is scaling its European operations team to manage and stabilize enterprise-level integration services. We are searching for highly skilled L2 Operations Engineers (E2 & E3 level) to provide dedicated 24x7 operational oversight, ensure continuous system availability, and resolve high-impact technical incidents.
If you are a cloud support specialist passionate about network fundamentals, robust observability, and proactive problem management, let’s connect!
What You’ll Be Doing:
- E2E Operational Support: Provide robust, 24x7 monitoring and incident resolution for complex SAP BTP and cloud integration frameworks.
- Major Incident Response: Lead event analysis, alert triage, and impact assessments while managing clear communication lines during critical system restorations.
- Infrastructure Upkeep: Execute vital maintenance activities, health checks, platform validations, and oversee critical software deployments and patch implementations.
- Technical Documentation: Develop and refine runbooks, troubleshooting guides, and knowledge articles to elevate internal team responses.
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What We’re Looking For:
- Consultant Posture: Strong problem solvers who remain calm under pressure, escalate roadblocks effectively, and navigate complex technical landscapes.
- Audited Sector Discipline: Operational professionals well-versed in ITSM workflows (incident, change, and problem management) using enterprise ticketing platforms like ServiceNow.
- Operational Excellence: Specialists deeply familiar with public cloud infrastructures (AWS or Azure) and networking fundamentals (DNS, HTTP/S, SSL/TLS, firewalls).
Must-Haves:
- 3 to 6 years of commercial experience executing 24x7 monitoring, L2 incident resolution, and continuous technical support.
- Hands-on experience with modern observability/monitoring tooling and CI/CD automation principles.
- Solid IT infrastructure foundation spanning Linux, networking, and public cloud technologies.
- Flawless English communication skills to support cross-functional global teams.
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Location & Working Setup:
- 100% Remote working model (Candidates must be resident within the European Union).
- Rotational coverage necessary to guarantee 24x7 operational delivery.
Ready to secure and stabilize world-class cloud integration platforms? Let's talk! 📩
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