AI Summary
Design and implement advanced AI agents using Gemini Enterprise and CXAS for customer experience. Architect cloud-based conversational solutions and integrate with telephony/CRM systems. Requires 7+ years technical client services experience and deep LLM proficiency.
Key Highlights
7 years technical client services experience
Gemini Enterprise & CXAS AI agent architecture
Cloud infrastructure and CI/CD automation
Key Responsibilities
Architect and build sophisticated AI agents using Gemini Enterprise for Customer Experience, Gemini models and CXAS
Migrate legacy conversational interfaces to advanced CXAS and generative AI architectures
Design and implement Agent Assist features and utilize CCAI Insights for conversation analysis
Technical Skills Required
Benefits & Perks
100% Remote work
Health and Life Insurance
Tech Visa Sponsorship
Job Description
Minimum Qualifications
- Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
- 7 years of experience in technical client services.
- Experience in the design and/or implementation of Cloud based technical architectures and solutions.
- LLM & GECX Proficiency: Deep understanding of Large Language Models (specifically Gemini), Gemini Enterprise for Customer Experience, and conversational AI platforms (CXAS, Dialogflow) in enterprise environments.
- Programming: Expertise in Python, with experience in AI orchestration frameworks
- API & Backend: Experience building and consuming RESTful APIs and working with cloud infrastructure (Google Cloud Platform preferred).
- Data Systems: Proficiency in vector databases (e.g., Pinecone, Vertex AI Search) and structured SQL/NoSQL databases.
- Security & Compliance: Familiarity with enterprise-grade security protocols, PII masking, and AI safety guidelines.
Searching for Devops roles that provide visa sponsorship? Connect with international employers through Devops Jobs with Visa Sponsorship opportunities actively seeking talented professionals.
- Agent Development: Architect and build sophisticated AI agents using Gemini Enterprise for Customer Experience, Gemini models and CXAS, focusing on reasoning, grounding, and tool-use capabilities.
- Platform Migrations: Migration of legacy conversational interfaces (e.g., Dialogflow Cx, Playbooks, or third-party bots) to advanced CXAS and generative AI architectures.
- Agent Assist & Conversational Insights: Design and implement Agent Assist features (e.g., Generative Knowledge Assist, Proactive GKA, AI Coach, Live Translation) and utilize CCAI Insights to analyze conversations and drive continuous improvement.
- Telephony & System Integration: Connect AI agents to existing CCaaS/telephony platforms (e.g., Genesys, Cisco, Avaya) and enterprise CRM infrastructure (e.g., Salesforce, Zendesk) using APIs and middleware to ensure real-time data access and seamless omnichannel routing.
- Prompt Engineering & Tuning: Develop and optimize complex prompts and orchestration layers to ensure high accuracy, brand voice consistency, and safety.
- RAG Implementation: Design and maintain Retrieval-Augmented Generation (RAG) pipelines to provide agents with up-to-date, grounded knowledge from company documentation and knowledge bases.
- Infrastructure & CI/CD: Manage CI/CD pipelines and DevOps automation for agent development using tools like Terraform to ensure scalable, infrastructure-as-code deployments.
- Agent Ops & Performance Monitoring: Establish robust Agent Ops practices, implementing evaluation frameworks to measure agent latency, accuracy, safety, and customer satisfaction, and iterating based on data-driven insights.
- Collaboration: Work closely with CX leads and product managers to translate business requirements into technical AI workflows.
Explore our comprehensive directory of visa sponsorship jobs from employers worldwide who are ready to sponsor talented international professionals.
Mind-blowing workplace culture. You will be integrated in a professional, dynamic and collaborative team.
100% Remote opportunities
We want you to have the flexibility to work where you feel most comfortable and productive.
International Career
- You can expect professional growth and to be connect with the world.
- We are represented in Portugal, Belgium, Luxembourg, and Denmark.
- And with projects in many other countries: Netherlands, Luxembourg, Singapore and in the United States of America (and a lot more is coming…)
If you wish to work with us and you are outside European Union (good news…) we are a Tech Visa Company, We will help!
As a plus, we provide Health and Life Insurance.
Similar Jobs
Explore other opportunities that match your interests
Visa Sponsorship
Relocation
Remote
Job Type
Full-time
Experience Level
Mid-Senior level
nexyahr | talent. trust. trans...
Portugal
Visa Sponsorship
Relocation
Remote
Job Type
Full-time
Experience Level
Mid-Senior level
bridge351
Portugal
Visa Sponsorship
Relocation
Remote
Job Type
Contract
Experience Level
Mid-Senior level
inoweiser
Portugal