Join Infosys Czech Republic as a Danish-speaking Service Desk Employee to provide remote technical and administrative troubleshooting for accounts, systems, applications, and IT equipment. Coordinate communication via phone, email, chat, and ServiceNow ticketing with clients and L2 support teams. Must have fluent English and Dutch communication skills, multitasking abilities, and basic IT support knowledge.
Key Highlights
Key Responsibilities
Technical Skills Required
Benefits & Perks
Job Description
We are Infosys Czech Republic.
We offer business consulting, technology and engineering solutions and end-to-end transformative business process management services to some of the world’s most iconic brands.
A world leading company in the automotive sector has trusted Infosys to transform their Service Desk on a global level. To be successful in this journey, we are looking for a dedicated Danish speaking Service Desk Employee to join our team in Brno.
Job offer
Your tasks in detail:
- Be responsible for a remote technical/administrative troubleshooting of the accounts, systems, applications, laptops, PCs, IT equipment and networks
- Be a coordinator and active participant in the communication via phone, emails, chats, ticketing tool (ServiceNow) with the Client, professional technicians (L2 support)
Why does Infosys choose you? You definitely have:
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- Ability to speak and write in English and Dutch fluently
- Good communication skills
- Multitasking and problem solving skills
- Knowledge of Windows, Android or iOS, Microsoft Office, etc.
- Experience in IT support is beneficial but not mandatory
Employee perks, benefits:
- Hybrid Work Model
- 25 Days of Paid Leave
- Performance Bonus
- Meal Allowance
- Multisport Card
- Benefit Card
- Modern Offices (Vlnena Street) with a Game Room, a Silent Zone, Kitchenettes, and a Terrace in the Center of Brno, 2nd Largest City in the Czech Republic
- Financial Reward for Referring Your Friends
- Expat Assistance Services for New Joiners
- Relocation Package (for candidates relocating from other EU countries)
- Team Building Activities
- Long-Term Career Prospects
- Performance Bonus
Discover our full range of relocation jobs with comprehensive support packages to help you relocate and settle in your new location.
Come Join us to be part of Infosys Czech Republic
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