Senior Customer Service & Technical Support Team Lead - Telecommunications

Jobgether • Saudi Arabia

Remote

This Job is No Longer Active This position is no longer accepting applications

AI Summary

Lead remote support teams, improve service quality, and resolve complex customer issues in wireless services. Requires 3+ years of experience in major wireless carriers and strong technical expertise in telecommunications.

Key Highlights

Manage remote support operations

Provide technical leadership and coaching

Ensure service excellence through quality monitoring and continuous improvement

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Key Responsibilities

Lead, mentor, and support a remote team of customer service and technical support representatives

Conduct coaching sessions, performance reviews, and training activities

Monitor productivity, service levels, and operational KPIs

Act as the primary escalation point for complex customer service and technical support cases

Troubleshoot advanced wireless service issues

Review customer interactions, conduct quality evaluations, and provide actionable feedback

Prepare performance reports and recommend action plans

Utilize carrier support systems, CRM platforms, and ticketing tools

Identify workflow improvements, update documentation, and contribute to knowledge base development

Support onboarding, training, and implementation of new services, products, and operational processes

Technical Skills Required

Wireless carrier operations Mobile technology ecosystems Customer service and technical support leadership

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Benefits & Perks

Competitive compensation rates

Weekly payment schedule

Fully remote work opportunity

Job Description

This remote opportunity is designed for an experienced customer support leader with strong technical expertise in telecommunications.The role focuses on managing remote support teams, improving service quality, and resolving complex customer issues.You will guide team performance, provide technical coaching, and ensure excellent customer experiences across wireless services.The position offers the opportunity to work with global clients while applying expertise in mobile technologies and support operations.You will contribute to operational improvements through KPI management, quality assurance, and process optimization.

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