Join our Site Reliability Engineering team to ensure reliability, availability, and performance of production platforms. Monitor system health, troubleshoot Kubernetes environments, and collaborate with cross-functional teams. Requires 3-5 years of SRE experience, strong Kubernetes and cloud operations skills, and a proactive approach to automation and incident management.
Key Highlights
Key Responsibilities
Technical Skills Required
Benefits & Perks
Nice to Have
Job Description
Position: Site Reliability Engineer II (SRE)
Location: Remote (US-based candidates only)
Employment Type: Full-Time
Department: Site Reliability Engineering
Reports To: VP of Site Reliability Engineering
About NationsBenefits
NationsBenefits is one of America's fastest-growing Healthcare FinTech companies, delivering innovative supplemental benefits, flex card solutions, and member engagement platforms for leading managed care organizations.
Our technology helps health plans improve member outcomes, reduce healthcare costs, and address social determinants of health through secure, scalable, and compliance-driven solutions. With teams across the United States, South America, and India, we foster a collaborative culture that encourages innovation, career growth, and continuous learning.
Position Overview
We are seeking a Site Reliability Engineer II (SRE) to join our growing Site Reliability Engineering team.
In this role, you will help ensure the reliability, availability, and performance of our production platforms by monitoring system health, responding to incidents, troubleshooting Kubernetes-based environments, and collaborating closely with Development, DevSecOps, and Engineering teams.
This position is ideal for engineers who enjoy solving production challenges, automating operational tasks, and improving platform reliability in a fast-paced Healthcare FinTech environment.
Key Responsibilities
Production Support & Incident Management
- Serve as the first line of response for production incidents.
- Monitor, triage, troubleshoot, and resolve production issues.
- Perform initial root cause analysis and escalate incidents when appropriate.
- Communicate incident updates to stakeholders throughout the resolution process.
Monitoring & Platform Reliability
- Monitor infrastructure and application health using Datadog or similar observability platforms.
- Optimize monitoring alerts and reduce false positives.
- Troubleshoot Kubernetes workloads, including pods, deployments, logs, and rollbacks.
- Maintain high platform availability and performance.
Collaboration
- Partner with Development, DevSecOps, Infrastructure, and Engineering teams to resolve production issues.
- Participate in cross-functional troubleshooting sessions.
- Recommend improvements to monitoring, tooling, and operational processes.
- Collaborate effectively with global teams across multiple time zones.
Interested in remote work opportunities in Devops? Discover Devops Remote Jobs featuring exclusive positions from top companies that offer flexible work arrangements.
Automation & Continuous Improvement
- Develop automation scripts and operational tools using:
- Python
- PowerShell
- Bash
- C#
- Java
- Support CI/CD pipeline monitoring and deployment reliability.
- Contribute to self-healing and automated recovery solutions.
Documentation & Compliance
- Maintain detailed incident documentation and post-mortem reports.
- Follow security and compliance standards including:
- HIPAA
- PCI DSS
- SOC 2
- ISO 27001
- HITRUST
On-Call & Support Rotation
- Participate in weekday production support as part of a global follow-the-sun model.
- Participate in an on-call rotation for critical production systems as needed.
Required Qualifications
- 3–5 years of experience in Site Reliability Engineering, DevOps, Production Support, or Platform Engineering
- Hands-on experience with production incident management and troubleshooting
- Experience with Datadog or similar monitoring/observability tools
- Strong experience supporting Kubernetes and Docker environments
- Experience with SQL, MySQL, or NoSQL databases
- Familiarity with cloud platforms such as Azure, AWS, or GCP
- Experience working in high-availability production environments
- Excellent troubleshooting, analytical, and communication skills
- Ability to work weekday shifts in a global follow-the-sun support model
Browse our curated collection of remote jobs across all categories and industries, featuring positions from top companies worldwide.
Preferred Qualifications
- Experience with CI/CD pipelines and deployment automation
- Knowledge of Helm Charts
- Understanding of ITIL processes and Agile methodologies
- Experience with scripting or programming using:
- Python
- PowerShell
- Bash
- C#
- Java
- Familiarity with security and compliance standards within Healthcare or FinTech environments
Why Join NationsBenefits?
- Competitive compensation and comprehensive benefits
- Unlimited PTO
- Fully remote work environment (US-based)
- Opportunity to work with modern cloud-native technologies
- Collaborative, supportive, and innovation-driven culture
- Continuous learning and career advancement opportunities
- Meaningful work that directly impacts healthcare technology and millions of members
Ideal Candidate
We're looking for a proactive engineer who thrives in fast-paced production environments, enjoys solving complex infrastructure challenges, and is passionate about improving system reliability through automation, monitoring, and collaboration. If you have strong Kubernetes, monitoring, and cloud operations experience, we'd love to hear from you.
Similar Jobs
Explore other opportunities that match your interests