Customer Experience Data Analyst

tabby | تابي • Portugal

Remote Relocation

This Job is No Longer Active This position is no longer accepting applications

AI Summary

As a Customer Experience Data Analyst, you will drive data-driven insights to improve customer support operations. Key responsibilities include analyzing agent performance, building dashboards, and optimizing workflows using SQL, Python, and Airflow. Must have 3+ years of experience in a fast-paced analytics environment with strong SQL and Python skills.

Key Highlights

Advanced SQL skills in BigQuery and ClickHouse

Proficiency in Python for automation and integration

Experience with LLM tools and prompt engineering

Dashboard creation in Tableau or Metabase

Airflow and workflow optimization expertise

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Key Responsibilities

Analyze large-scale datasets related to agent performance, support interactions, and QA

Write optimized SQL queries using BigQuery and ClickHouse

Build dashboards in Tableau and Metabase

Detect behavioral and performance trends among agents and support teams

Partner with QA to identify root causes in agent behavior and customer issues

Use LLM tools with practical prompt engineering for daily analytical tasks

Assess and profile LLM outputs for quality and relevance

Work with Airflow and Python to automate data tasks and support workflows

Optimize analytics pipelines and data marts for performance and cost efficiency

Identify and refactor inefficient DAGs, queries, and transformations

Suggest and co-build improvements in agent tooling, ticket routing, and SLA tracking

Act as analytical partner to Operations, Support Management, QA, and Training

Ensure clean, accurate, and well-modeled data pipelines

Communicate findings through presentations, visualizations, and documentation

Technical Skills Required

SQL Python Data Visualization Airflow LLM Integration

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Benefits & Perks

100% remote work

Inclusive company culture

Work-life balance

Employee stock options

Relocation support

Device provision

Job Description

CX AnalyticsFull TimeRemoteAs a , you will play a key role in improving how we support our customers through data driven insights and operational analytics. You will work closely with CX, product, and operations teams to measure performance, identify improvement opportunities, and support better decision making across support workflows.This role focuses on , with exposure to automation and AI powered tools as part of everyday analytical work.Key Responsibilities

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