Provide first-line technical support in a Windows-based environment. Troubleshoot systems, manage user accounts, and assist with Active Directory and MFA. Collaborate in a remote, fast-paced environment. Requires strong customer service skills and understanding of infrastructure.
Key Highlights
Key Responsibilities
Technical Skills Required
Benefits & Perks
Nice to Have
Job Description
We are looking for an IT Support Specialist (L1) to provide first-line technical support in a Windows-based, on-premises environment. The role focuses on supporting end users, troubleshooting Windows systems, and assisting with Active Directory, Windows Server services, and MFA.
The ideal candidate possesses strong customer service skills, a basic understanding of infrastructure, and the ability to follow documented procedures while escalating complex issues as needed.
f you’ve got experience with Voice, Data, Cloud, Security, or Mobility Services—and thrive in a collaborative environment—this could be your next big move:
- Competitive pay: $1,200 - $1,400 (based on experience and English proficiency)
- Location: 100% Remote
- Send your CV in English.
Key Responsibilities:
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- Provide technical support for desktop, printer, and software issues.
- Manage user accounts and permissions using Active Directory.
- Support and troubleshoot Multi-Factor Authentication (MFA) systems.
- Assist with QuickBooks-related IT issues and general functionality.
- Resolve issues related to LAN/WAN networking, routers, and firewalls.
- Offer end-user support for Microsoft products, including Windows and Office.
- Handle support tickets efficiently, prioritizing based on urgency and impact.
- Work with telephone service providers and manage VoIP systems (experience preferred).
- Provide support in VPN, NOC, and other networked environments.
- Communicate clearly and professionally in both written and verbal English.
- Adapt quickly to new technologies and evolving IT environments.
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Requirements:
- Mandatory: Experience with QuickBooks in an IT support context.
- Strong knowledge of Active Directory and Multi-Factor Authentication.
- Solid understanding of LAN/WAN networking and related hardware.
- Proficiency in Microsoft Windows and the Office suite.
- Experience managing VoIP systems is a major plus.
- Familiarity with telephone service providers and telecom systems is a bonus.
- Prior experience in NOC or similar network operations environments.
- Ability to manage multiple tasks and tickets in a fast-paced environment.
- Professional-level English communication skills.
- Previous experience in a client-facing IT support role is required.
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