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Norwegian-speaking Customer Service Representative - Travel Industry
Relocation
AI Summary
Join a multicultural travel support team in Spain as a Norwegian-speaking Customer Support Advisor, delivering high-quality service to international travellers. Responsibilities include providing guidance on service and payment inquiries, communicating with customers and accommodation suppliers via email and phone, and mediating between parties to resolve issues professionally. Candidates must have Norwegian C2 proficiency, advanced English, strong PC skills, and a problem-solving mindset.
Key Highlights
Norwegian C2 and English C1 required
Full-time 38.5 hours/week with Sunday shifts
Temporary contract with potential permanent status
Relocation support available
Initial 3-week training with ongoing coaching
Key Responsibilities
Provide clear guidance on service and payment inquiries from international travellers
Communicate with customers and accommodation suppliers via email and phone
Deliver high-quality customer service by identifying needs and offering solutions
Mediate between parties and resolve issues with professionalism
Follow defined procedures and log all interactions accurately
Collaborate in a team to ensure service excellence
Technical Skills Required
Benefits & Perks
Full-time position with 38.5 hours/week
Temporary contract with possibility of permanent status after 3 months
Relocation support available
Initial 3-week training with ongoing coaching
Feel Good program: language lessons, team activities, quizzes
Private health insurance (upon permanent contract)
Flexible remuneration options after probation
27 vacation days per year
Free coffee daily and weekly fruit
Nice to Have
Affinity with accommodation platforms
Previous customer service experience
Job Description
Norwegian-speaking Customer Service Representative - Travel Industry
Barcelona / Spain
On-Site
Full Time
€22.300
Norwegian C2, English C1
About the Job
Join a multicultural travel support team in Spain as a Norwegian-speaking Customer Support Advisor, delivering high-quality service to international travellers.
Job Description
We are seeking a Norwegian-speaking Customer Support Advisor to join a multicultural support team based in Spain. You will be the link between international travellers and accommodation providers, ensuring top-tier service and support across inquiries.
Responsibilities
- Provide clear guidance on service and payment inquiries from international travellers.
- Communicate with customers and accommodation suppliers via email and phone.
- Deliver high-quality customer service by identifying needs and offering solutions.
- Mediates between parties and resolves issues with professionalism.
- Follow defined procedures and log all interactions accurately.
- Collaborate in a team to ensure service excellence.
Candidate profile
- Norwegian at C2 level and advanced English proficiency
- .Excellent written and verbal communication skills
- .Strong PC skills (Office 365, CRM, internal platforms)
- .Problem-solving mindset and solution-driven approach
- .Motivated, goal-oriented, and customer-focused with adaptability to changing priorities
- .Affinity with accommodation platforms
- .Previous customer service experience is valued
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Employer offers
- Full-time position: 38.5 hours/week with a shift pattern including Sundays, 09:00–20:
- 00Temporary contract with the possibility of permanent status after 3 month
- s.Relocation support availabl
- e.Initial 3-week training with ongoing coachin
- g.Feel Good program: language lessons, team activities, quizze
- s.Private health insurance (upon permanent contract
- ).Flexible remuneration options after probatio
- n.27 vacation days per yea
- r.Free coffee daily and weekly frui
- t.A dynamic, multicultural, international work environment with clear career developmen
Discover our full range of relocation jobs with comprehensive support packages to help you relocate and settle in your new location.
Hard requirements
Assessments: QUIA native 80% + English minimum 70%.
Availability to work from home and from the office when required.
Personal smartphone needed for certain apps (Android/iOS).
Desk setup provided: one computer with 1 or 2 screens; best to connect with a network cable.
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