CTOS Registration Operations Supervisor

Job Description

Mission Support and Test Services, LLC (MSTS) manages and operates the Nevada National Security Site (NNSS) for the U.S. National Nuclear Security Administration (NNSA). Our MISSION is to help ensure the security of the United States and its allies by providing high-hazard experimentation and incident response capabilities through operations, engineering, education, field, and integration services and by acting as environmental stewards to the Site’s Cold War legacy. Our VISION is to be the user site of choice for large-scale, high-hazard, national security experimentation, with premier facilities and capabilities below ground, on the ground, and in the air. (See NNSS.gov for our unique capabilities.) Our 2,750+ professional, craft, and support employees are called upon to innovate, collaborate, and deliver on some of the more difficult nuclear security challenges facing the world today.

• MSTS offers our full-time employees highly competitive salaries and benefits packages including medical, dental, and vision; both a pension and a 401k; paid time off and 96 hours of paid holidays; relocation (if located more than 75 miles from work location); tuition assistance and reimbursement; and more.
• MSTS is a limited liability company consisting of Honeywell International Inc. (Honeywell), Jacobs Engineering Group Inc. (Jacobs), and HII Nuclear Inc.
  
  

Responsibilities

Supervises and manages CTOS registration operations supporting training delivered under Interagency Agreements (IAAs) with the Federal Emergency Management Agency (FEMA) and as a member of the National Domestic Preparedness Consortium (NDPC).

Ensures compliance with FEMA Statement of Work (SOW) requirements related to course registration, records management, reporting, data integrity, and performance metrics. Oversees implementation and sustainment of the Learning Management System (LMS) and leads a team responsible for cradle-to-grave course tracking and student registration support.

Provides supervisory oversight, operational coordination, and data-driven decision support to ensure accurate reporting, customer service excellence, and alignment with CTOS modernization initiatives.

Key Responsibilities

• Supervision & Operations
• Supervise and direct Registration Team personnel.
• Assign and manage workload to ensure operational and financial efficiency.
• Establish performance expectations aligned with FEMA SOW deliverables.
• Monitor team performance and implement continuous process improvements.
• Ensure full compliance with FEMA IAA and SOW requirements related to registration, reporting, documentation, and records retention.
• Track course lifecycle from scheduling through final reconciliation and reporting submission.

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• Maintain audit-ready documentation.
• Ensure timely and accurate submission of required data to FEMA Registration and Evaluation systems.
• Monitor and report performance metrics tied to SOW requirements.
• Oversee implementation, sustainment, and optimization of the Envisage Acadis LMS.
• Ensure curriculum data within LMS reflects most current approved versions.
• Coordinate with Development and Delivery teams to ensure system alignment.
• Lead transition toward paperless training administration.
• Provide LMS-derived analytics to curriculum SMEs and Development staff to support:
• Improvement of Terminal Learning Objectives (TLOs)
• Refinement of Enabling Learning Objectives (ELOs)
• Test question bank validation and enhancement
• Identification of trends in student performance and assessment outcomes that may inform curriculum recertification adjustments and development of new curriculum supporting national homeland security operations.
• Assist Manager in extracting and analyzing operational data for internal and external reporting.
• Respond to short-notice federal data requests supporting national-level decision-making and operational activities.
• Coordinate with State, Local, Tribal, and Territorial (SLTT) partners regarding registration and pre-course requirements.
• Represent CTOS in internal MSTS and CTOS meetings.

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• Represent CTOS in NDPC IT sub-committee activities.
• Participate in meetings with federal sponsors and external partners as required.
• Coordinate with management regarding labor utilization and cost efficiency.
• Assist with procurement processes related to LMS and software platforms supporting FEMA SOW compliance.
• Support Operational planning related to federal contract execution.
• Implement and follow company policies, procedures and directives.
• Ability to communicate (oral and written) with employees, managers, customers, vendors, etc. Ability to set priorities.
• Ability to supervise others. Ability to build and lead teams.
• Ability to develop direct reports and others, to monitor and measure performance, and to problem solve.
• May perform work of the same type as those being supervised, as well as, providing technical guidance.
• Creates an environment where employees feel safe to raise issues, empowered to address issues, and supported to resolve issues.
  

Qualifications

• Bachelors' degree or equivalent training and experience, plus a minimum of 8 years of related and progressively responsible experience.
• Knowledge of federal program compliance and performance reporting requirements.
• Understanding of FEMA IAA and SOW-driven operations.
• Experience with Learning Management Systems (Acadis preferred).

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• Strong data analysis and reporting capabilities.
• Excellent written and verbal communication skills.
• Ability to professionally represent CTOS in internal and external meetings.
• Strong organizational and supervisory skills.
• Ability to manage multiple priorities under time-sensitive deadlines.
• Demonstrates commitment to operational efficiency, accuracy, and customer service excellence.
• The primary work location will be at the North Las Vegas Facility located at: 2621 Losee Rd, North Las Vegas, Nevada 89030.
• Work schedule will be 4/10s Monday through Thursday (subject to change).
• Pre-placement physical examination, which includes a drug screen, is required. MSTS maintains a substance abuse policy that includes random drug testing.
• Must possess a valid driver’s license.
  
  

MSTS is required by DOE directive to conduct a pre-employment drug test and background review that includes checks of personal references, credit, law enforcement records, and employment/education verifications. Applicants offered employment with MSTS are also subject to a federal background investigation to meet the requirements for access to classified information or matter if the duties of the position require a DOE security clearance. Substance abuse or illegal drug use, falsification of information, criminal activity, serious misconduct or other indicators of untrustworthiness can cause a clearance to be denied or terminated by DOE, resulting in the inability to perform the duties assigned and subsequent termination of employment. In addition, Applicants for employment must be able to obtain and maintain a DOE Q-level security clearance, which requires U.S. citizenship, at least 18 years of age. Reference DOE Order 472.2 , “Personnel Security”. If you hold more than one citizenship (i.e., of the U.S. and another country), your ability to obtain a security clearance may be impacted.

Department of Energy Q Clearance (position will be cleared to this level). Reviews and tests for the absence of any illegal drug as defined in 10 CFR Part 707.4 , “Workplace Substance Abuse Programs at DOE Sites,” will be conducted. Applicant selected will be subject to a Federal background investigation, required to participate in subsequent reinvestigations, and must meet the eligibility requirements for access to classified matter. Successful completion of a counterintelligence evaluation, which may include a counterintelligence-scope polygraph examination, may also be required. Reference 10 CFR Part 709 , “Counterintelligence Evaluation Program.”

MSTS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, veteran status or other characteristics protected by law. MSTS is a background screening, drug-free workplace.

Annual salary range for this position is: $103,480.00 - $165,568.00.

Starting salary is determined based on the position market value, the individual candidate education and experience and internal equity.