SAP Site Reliability and Observability Engineer

Duration: 6+ Months

Location: FL-Lake Mary, 100% Remote

Overview: Every Turnberry consultant belongs to a practice, an internal group of consultants and leaders with shared experience and expertise. Each of these practices aligns to one of the core services Turnberry offers to clients. As a SAP Site Reliability and Observability Engineer, you will join Turnberry's Salesforce practice. With our status as one of the fastest-growing Salesforce Consulting Partners, Turnberry Solutions is a recognized authority in delivering holistic solutions for businesses aiming to maximize operations. Turnberry's Salesforce practice encompasses strategic planning, full-scale implementation and rollout, managed services.

Responsibilities

• Create, develop, and utilize application monitoring solutions leveraging tools such as Splunk, Dynatrace, and Tealeaf to gain visibility and generate alerts based on application availability and performance in production
• Instrument applications where possible to correlate logs, traces, and metrics
• Measure key SLIs (availability, response time, error rate, job success)
• Automate repetitive operational tasks and build health checks
• Create synthetic monitoring via Dynatrace
• Build and maintain monitoring for SAP systems (S/4HANA, EWM, Fiori, CPI, EDI, etc.)
• Configure alerts for infrastructure, applications, interfaces, and business processes
• Create dashboards for operational reporting

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• Engage in technical triage, troubleshooting, and problem resolution on functional and technical issues
• Coordinate major incidents, help identify root cause, and drive post-incident reviews/postmortems
• Ability to navigate end-to-end SAP platforms to analyze and trace issues
• Develop and propose innovative approaches on process improvements
  
  

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or equivalent field
• 3-5 years of experience in Site Reliability Engineering, Production Support, Platform Engineering, Infrastructure, or DevOps
• Experience supporting enterprise applications in production, preferably within SAP environments
• Working knowledge of SAP platforms and integrations (S/4HANA, Commerce Cloud, EWM, SAP Integration Suite, Fiori)
• Experience with observability and monitoring tools such as Dynatrace, Splunk, or SAP Cloud ALM

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• Demonstrated experience with incident management, production support, root cause analysis, and post-incident reviews
• Proficiency in troubleshooting distributed SAP applications across infrastructure, application, and integration layers
• Experience developing synthetic monitors and other test scripts to validate application health
• Understanding of SRE principles, including observability, automation, SLIs/SLOs, availability, and continuous service improvement
• Experience participating in on-call support and major incident response in a production environment
• Strong verbal and written communication skills – able to thoroughly document issues, findings, learnings to ensure resolutions, and takeaways are understood by all teammates and peers
  
  

The salary range for this role is $105,000 to $150,000 or the hourly equivalent. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Turnberry Solutions offers benefits such as a comprehensive healthcare package (medical, dental, vision), disability and group term life insurance, health and flexible spending accounts, a utilization bonus, 401(k) with match, flexible time off for salaried employees, parental leave for salaried employees, and flexible work arrangements (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Turnberry, you'll find a far-reaching choice of benefits and incentives.

At Turnberry, we are committed to creating a positive and connected work environment for all and are fully invested in and focused on hiring and growing a diverse team of high performers. We believe that uniqueness in ideas, experiences, and backgrounds make us a better Turnberry: Turnberry is an Equal Employment Opportunity employer, and recruits, employs, trains, compensates, and promotes regardless of age, ancestry, family medical or genetic information, gender identity and expression, marital, military, or veteran status; national and ethnic origin; physical or mental disability; political affiliation; pregnancy; race; religion; sex; sexual orientation; and any other protected characteristics.

Americans With Disabilities Act (ADA)

Turnberry will provide reasonable accommodation with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please send an email to our Human Resources department at [email protected].